The exception to the above rules is when we conduct incentivized survey promotions, in which we directly handle the product or sample and ship it directly to the consumer either from the manufacturers warehouse or from our offices in Austin, Texas and Seattle, WA. These offers are conducted at well below market cost, and may or may not have an additional charge for shipping and handling. Such exceptional products may have regional exclusions, such as "Not Valid for Canadian Residences". As always
We may attempt to reach you via telephone to conduct a brief survey, discussing your thoughts on the product received. Our phone call will be placed shortly after receiving the product or sample, and should last no more than 15 minutes. Our call will be placed between 10AM and 5PM, Monday to Saturday. If we do not receive an answer from our first call, we will wait a few days and attempt a second. We will place a maximum of 3 calls, at which point we may contact you via email asking that you phone our offices. While this phone call is not mandatory, it fuels our promotions and helps us continue to offer free products and samples. It is for everyone's benefit that you take our brief survey.
We will also collect data on whether the product is made of sturdy materials, is exactly as advertised, and contains no flaws and is in perfect running condition. This information is used to assess the worthiness of a product, and may be sent directly to the manufacturer."
