Question about resetting downloads

pam4gators · Mar 9, 2010

I lost my ehd last week and have tried to get it back. I just got it picked up and there is nothing that can be done. I was wondering if there is a way to get the downloads reset? I have almost $1000 worth of products I got from here, I am heartbroken that I can't scrapbook anymore.

lauren grier · Mar 9, 2010

this is from the store homepage..

After the initial 7 day window to download your files, orders will be reset upon request only, once per customer. We do not reset orders older than 45 days old and very large reset requests may be subject to a small convenience fee. Please allow up to 72 hours for order reset requests to be processed. We appreciate your understanding in regards to this matter.

individual designers may be able to help you with orders older than 45 days :]

Question about resetting downloads

pam4gators

New member

lauren grier

you're like stars