Is anyone having problems checking out at the shoppe?

I've been trying to checkout at the store with my Sweet Rewards discount for the past 2 days with no luck. I either get to the page with the shipping info or else the page where you enter the discount and payment method and then I get "HTTP 500 Internal Server Error"

I've tried to contact someone through the "Contact Us" link at the store and also PM'ing Robin but I haven't heard anything back.

I know I still have 2 1/2 more days before my discount expires but I really wanted to play with some of the goodies

Is anyone else having problems, too, or is it just me?

Helen

I shopped Monday and didn't have any issues...I wish I could help-hopefully Robin will check in soon!

I shopped monday morning and all was fine. Maybe try from a different computer? or clear your cache and then try?

Hi Helen,

I just got up so I hadn't seen your PM or email yet.

Unfortunately, I'm not sure I'm gonna be much help. We've had tons of orders come through in the last 3 days and I haven't heard anything from anyone else about not being able to check out. I just tried placing an order and was able to get all the way through the process without any issues so when I cant duplicate the problem - it's hard for me to fix it and likely something on your end.

Have you tried a different browser or clearing your cookies like Sara suggested?

You could also try pinging our ip 70.85.233.156 to see if there is a hang up somewhere but I'm guessing since you can get into the forums - there wont be.

I'll try sending an email to our webhost to see if he has any ideas. Keep us posted if anything changes.

Robin

Thanks for looking into this, Robin. I'll try clearing my cache and see if it works. I'll keep you posted.

Helen

This is becoming a very strange mystery. Not only did clearing my cache not help but I just went to my parents' apt nearby and used their computer to try to do it and got the same error! I also tried using the remote access I have to my workplace (I'm working from home today) and still got the same problem.

I know I was able to buy from SSD last month so I'm not sure what's happening now.....

I'll keep trying....

Helen

Okay, it appears that the problem was that I had too many goodies in my shopping cart. Once I took out a bunch of stuff, I was able to check out with no problems.

Helen