wow! I'm totally surprised by that!!!
I too have emailed back and forth a million times with every order I have with them... to make sure it's right! I have LOVED the lady that I have corresponded with (the same one each time) and this doesn't sound like her wording at ALL! Of course, I'm sure there are many people who email, but wow! they don't want your business apparently? I'm surprised, that's written with very little tact.
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