I'm devastated

[Freckles]

I was organizing my supplies in ACDSee, doing some more tagging and getting rid of a few kits. Then, when I thought I was deleting a particular kit, I deleted my entire SSD folder! There is no undo button in ACDSee and I can't access my recycle bin from there. So I went to the recycle bin in explorer and put my folder back. But ofcourse, all my tags have gone
My last database backup was on March 16, so I wanted to restore it from my EHD. I plug in my EHD and... nothing! That disk is only 3 months old and it has already died on me!!
Tried to plug it in on my dh's computer but doesn't work there either. It's like it doesn't get any power at all.
I'm devastated. I have 233 kits in my SSD folder and those were all tagged on color, style, type, designer, theme,... Not only the previews but also at least 50% of the elements and papers. All those tags are gone. Months of work through the roof!

I bought that EHD online and already sent an email to customer service. But it states in their terms that whenever something is broken within a year, you get a free replacement. I don't want that! I want my EHD fixed so I can restore my ACDSee backup!