Uploading / Commenting in the gallery...

[Robin Carlton]

...can you upload layouts to our gallery or post comments or are you getting an error?

Trying to troubleshoot an issue and wondering how widespread this problem is.

If you can post details on what your experience is, I would appreciate it.

Thanks!

Robin

[kristalund]

I can upload and comment

[Robin Carlton]

Originally Posted by kristalund

I can upload and comment

Have you successfully uploaded in the last 24 hours? This would have started Monday night...

[bienejen]

I uploaded just now and commented.

[Robin Carlton]

Thanks for letting me know Jenn!

[Lidia G]

I uploaded a layout late last night, so within the last 24 hours and had no issues. No issues with commenting either.

[LynnZant]

I just tried commenting on a super old layout of mine and did not receive an email notification.

[Robin Carlton]

Originally Posted by LynnZant

I just tried commenting on a super old layout of mine and did not receive an email notification.

It's probably in your spam folder... gallery notifications have been going there.

[LynnZant]

It wasn't in spam either. Notifications were turned on with the layout. I did get a comment on a recent layout from another member that went into spam which has not happened before. I've added SSD as a contact to see if that will help. My email is Gmail as I gave up on Yahoo letting anything SSD come through.

[Robin Carlton]

Yahoo is probably working since our server move if you want to try it. Gmail addresses are the ones I've seen put gallery comments into spam since the move. If you guys could click those "Not spam" buttons, that would be amazing!

[Romajo]

Yesterday I tried uploading a layout to the gallery. There was no problem after the first page (where you upload your page) and was able to fill in everything on the second page (where you can choose your galleries, etc.). After hitting 'ok' (or submit?) I got an error.
Today I tried again without any problems. I figured it had to do with the migration and that the error got solved.

And for those not receiving the message a commant has been posted: it might have to do with the gallery your layout is posted and in which gallery the comment has been posted. E.g. if you have you layout posted in your own member gallery, the CYOA gallery and the designer's gallery, the only notification in your e-mail you get, is when it's posted to a layout added to your own member gallery. Hope this makes sense. This was already a thing before the migration.

[Robin Carlton]

Originally Posted by Romajo

Yesterday I tried uploading a layout to the gallery. There was no problem after the first page (where you upload your page) and was able to fill in everything on the second page (where you can choose your galleries, etc.). After hitting 'ok' (or submit?) I got an error.
Today I tried again without any problems. I figured it had to do with the migration and that the error got solved.

Thanks for sharing these details and when the error happened for you! It's super helpful to have this kind of info!

[Romajo]

Originally Posted by Robin Carlton

Thanks for sharing these details and when the error happened for you! It's super helpful to have this kind of info!

I think it was around 10.30/10.45pm (my time, I am at EDT+6). I decided to go to bed and try again today after work, which worked for me.

[Leablahblah]

I was trying to upload my first layout since the server switch and this is what I've got

We're sorry, but the system experienced an unrecoverable error. Please try again later.


I tried 4 times with the same result. I use Chrome.

I have no problem commenting.

I am trying with microsoft edge now and it's working... but I really want it to work with my normal Chrome

[Robin Carlton]

Lea, will you try again in Chrome? Wondering if it had to do with our newsletter going out in batches earlier.

For the life of me, I cannot duplicate this error : /

[~Cindy~]

I'm using Microsoft Edge and could upload plus commented on a layout.

[Leablahblah]

So I just tried again now after clearing all cache and cookies and it worked. Not sure if it is because of what I did or what you did. (I'm sorry I only saw your message AFTER I tried to clear the cache and cookies)

[angels]

uploaded now without problem (google Chrome)

[LynnZant]

I’m not getting email notifications about gallery comments. Yes notifications are activated. I’m using Gmail.

[Saar]

Originally Posted by LynnZant

I’m not getting email notifications about gallery comments. Yes notifications are activated. I’m using Gmail.

Check your spam folder. Mine were in there. I am using gmail as well.

[LynnZant]

So, I've found newer comments in Spam and have added that address to my contacts and marked all of them as Not Spam. It might be a Gmail problem because I have a newsletter from a designer (not SSD) that keeps getting put in Spam not matter what I do. This has been happening for months and months now. Also, I tried again today to comment on a very old layout and did not get an email notification in my inbox or in spam. Maybe I can't comment on my own pages?

[Saar]

Originally Posted by LynnZant

So, I've found newer comments in Spam and have added that address to my contacts and marked all of them as Not Spam. It might be a Gmail problem because I have a newsletter from a designer (not SSD) that keeps getting put in Spam not matter what I do. This has been happening for months and months now. Also, I tried again today to comment on a very old layout and did not get an email notification in my inbox or in spam. Maybe I can't comment on my own pages?

I just tried commenting on my own pages and that works for me. Not sure what the problem might be.
I commented on your pages earlier today and it worked for me as well.

[HeatherH]

So weird... I just uploaded 3 pages with not issues at all then I tried to upload the 4th page and got the unrecoverable error message. I'm using Microsoft Edge.

[HeatherH]

I got the same message using Firefox but then I cleared cookies and browsing history and it worked!

[nietis]

Everything works fine with me here. I use google chrome and I had no error message whatsoever.
I also notice that the site loads slightly faster for me here, which is good.