If You're Having Problems With Your Downloads...

[littlekiwi]

I'm having marginally better success with downloading through Google Chrome 1 at a time so we will see - I have one download out of ............... so far

[cbettua]

Originally Posted by Robin Carlton

Hey girls - those of you having problems - does it make a difference if you download direct from your order history in the shoppe vs. the download keys that were sent to you?

Let me know!
R

I never use the emails, I always download from my history.

[cbettua]

It looks ike everything is working this morning! YAY!

[neenee]

Robin,

Can you reset order #107110 for me?

Thanks love!

[nanienamou]

Everything is working fine today.

I would like to have order 105226 resetted, though.

[Robin Carlton]

Just reset the requested orders in this thread : ) So glad to hear things are working well this morning - whew!

Thanks again for being patient with us this weekend!
Robin

[neenee]

Thank you Robin!

[cbettua]

Thanks for all your help!

[littlekiwi]

yay finally got all my downloads done - thanks robin for resetting orders as well

[Chantal Miller]

I had trouble on friday and some on saturday. Using I IE yesterday every thing came down ok except 2 files which exceeded click limit. will get that sorted out today.

[Scrap-therapy]

Hi girls,
I had some downloading problems later and with the help from Robin, I finally success to download all my files!
Just to let you know, hoping that it could help, I change my browser IE to Firefox but it didn't work.
So I come back to IE, downloading one file per one file, some were OK as soon as I receive it, some were corrupted...
Robin had to reset me some links and then I re-try for 5 times or near and it was the good time!Phew!
Robin, don't feel like this for thoses problems, it's not your fault!
I'm just so happy with all my new lovelies kits!
I hope everything is ok now.
Have a nice day!
Emily

[Juno]

I'm having download problems too.. I tried downloading once (through order history) and now it says the download exceeded the click limit The order # is 106145

Oh and I use Firefox...

[Robin Carlton]

Hi Juno - I reset these downloads for you so you can try it again - keep us posted : )

Robin

[Juno]

Originally Posted by Robin Carlton

Hi Juno - I reset these downloads for you so you can try it again - keep us posted : )

Robin

I got 2 out of 3 downloads to work. For kcroninbarrow-sweetcaroline-ep I got the 5 clicks error message again. I tried downloading it once. Sorry to be a pain Robin...

[kwellis]

Anybody else purchase the Simply Sweet "All About We" lately? When I try to download it, it tells me there's no file to download . . .

[BrattyMeg]

I'll go try to buy it and see if I have the same problem I'll direct Robin here

[BrattyMeg]

okeys yep...no download here either I'll pass it on to Robin for ya!

[Robin Carlton]

Hey girls,

This is a weird one that's been like this for awhile. I cant get the downloads on this to work via the store at all. I've tried uploading new zips, making a new product, everything I can think of to get the AAW issue to download through the store, but it just wont correct itself to download. If you order this issue, just send me a quick note and I'll get you a direct link right away.

Thanks!
R