Site Issues

[Robin Carlton]

Hey girls,

I just wanted to let you know that we are looking into the reports of problems with downloads and other strange things going on here at SSD.

Unfortunately, the problem is that Jason, our tech-support guy and I can't duplicate these issues. I download from the same keys as someone who reports a problem and I have zero issues with the download, the unzipping or the files inside. I haven't noticed any issues at all with replying to posts or site layout issues either. Obviously, it's very, very hard to fix something when it doesn't seem to be broken when you look into it.

That said, these issues do seem to be reported fairly frequently and moreso this weekend, so we are looking into it. Hopefully Jason will be able to find something soon.

Thanks for your patience,
R

[CA Dreamer]

Thank you! -For always being on top of things and letting us know.

[nun69]

thanks for the update Robin~

[Sonia]

Hi there Robin

How frustrating for you... Don't know if you are also aware as you didn't mention it in the post but when I look at the gallery from my pc (Internet explorer) or my Iphone (safari) alot of the pictures in the gallery are garbled and pixelated... Don't wan't to add to you list of issues but thought you might want to know

Thanks for all your help and support. I hope you get these problems fixed soon

Hugs and smiles
Sonia

[deepounds]

Thanks so much for letting us know, Robin. I can only imagine how frustrating it is for you & Jason to try to fix a problem that you can't pinpoint! I'm sure everyone will be patient & understanding . . . meanwhile, good luck!

[sari55]

Originally Posted by Sonia

Hi there Robin

How frustrating for you... Don't know if you are also aware as you didn't mention it in the post but when I look at the gallery from my pc (Internet explorer) or my Iphone (safari) alot of the pictures in the gallery are garbled and pixelated... Don't wan't to add to you list of issues but thought you might want to know

Thanks for all your help and support. I hope you get these problems fixed soon

Hugs and smiles
Sonia

Same issues here. The gallery is acting very WONKY. (using Safari on my mac. No issues until recently.....)

[Robin Carlton]

See and I am on Safari and a mac and the gallery and store and everything is loading just fine. Which tells us that it isn't a site issue but a connectivity issue somewhere between us and you guys who are having issues. We have people who are having problems on their computer but when they access the site on their husband's computer - no issues at all. That isn't a site issue - that's something happening on the end user's side. We are looking into it, but we're really limited on what we can do when we can't duplicate the problem on our end : (

This is super super frustrating, but we are doing our best girls!

R

[deepounds]

Definitely sounds like a connectivity issue . . . I'm also on a Mac using Safari, and I'm not having any problems whatsoever.

[SirScrapalot]

I guess I am not understanding what the issue can be...I'm on a PC using Chrome, and I am getting the garbled images and my downloads aren't complete when I download them. This is the only site I visit that I am having this problem with.

[Traci Reed]

Could it be a certain ISP? I'm on comcast with firefox on my mac and having no issues. I've also had no issues from my phone (verizon) or on my ipad.

[SirScrapalot]

I'm on Comcast as well, but I am getting some serious wonked out stuff...I tried my wife's computer, and she is having the same issue with the site, and I can't get a complete download there either.

I'm going to do more research and see if I can find something on my end.

Editing to show you what I mean...this is what I see when I go to the storefront...

[jessica31876]

It may be my internet provider. It is not happening at any other sites though. I too am getting some weird images and earlier instead of displaying the forum it showed the header and then a bunch of html text down the middle column. I clicked refresh and the forum was back to normal. It does sound frustrating though. I wish it was just a certain thing that I could tell you I am doing but it just seems to randomly pop up.

[sczos911]

Originally Posted by SirScrapalot

I'm on Comcast as well, but I am getting some serious wonked out stuff...I tried my wife's computer, and she is having the same issue with the site, and I can't get a complete download there either.

I'm going to do more research and see if I can find something on my end.

Editing to show you what I mean...this is what I see when I go to the storefront...

this is what I am getting and ONLY with SSD. I have DL-ed successfully from other stores/sites and cannot get anything from SSD. I have Time Warner.

[CA Dreamer]

That's what I am seeing too except the main forum page is fine now. I started to see it on Thursday with the sneak peek thread. I just went back there to see if the issue was still there for me and I got through page 1 with a couple of LOs like that and then going to page 2, I get this:

Content Encoding Error

The page you are trying to view cannot be shown because it uses an invalid or unsupported form of compression.

* Please contact the website owners to inform them of this problem.

[lauren grier]

have you guys cleared your cache's and all that goodness? also are you running a firewall?

[MommaTrish]

Originally Posted by SirScrapalot

that's about what every other image in the gallery looks like for me. Plus the gibberish in the forum occasionally pops up. It does it for me no matter what internet thingy I use, and on my IPod, and on my mom's computer.

[SirScrapalot]

Yeah, La, I cleared my cache just yesterday and I'm not using a firewall.

[lauren grier]

Originally Posted by SirScrapalot

Yeah, La, I cleared my cache just yesterday and I'm not using a firewall.

i've just been googling that weird error ^_^ was worth checking lol

[sczos911]

Originally Posted by lauren grier

have you guys cleared your cache's and all that goodness? also are you running a firewall?

did this, too.

[SirScrapalot]

Originally Posted by lauren grier

i've just been googling that weird error ^_^ was worth checking lol

yeah, I was googling it too and thought of this...I just don't get what's going on, LOL...

[CA Dreamer]

Ok. I have tried DL with the following:
PC: Desktop: Internet Explorer
PC: Desktop: Firefox
PC: Laptop: Firefox
Mac: Firefox
Mac: Safari

Yes on clearing caches.

Files were:
Cindy's Set 89(PSD and Tiff--I randomly tried the PNG file and that downloaded fine on my Mac with Safari, got an error that I have maxed out on downloads for the PSD file)
Misty's Kickin' It (EP and PP)
Libby's Paper Clips - Jumbo Shapes 2

The site looks much more normal overall, but some of the LOs that were wonky from Thursday-Sat are still showing up as wonky.

I do use Comcast, so maybe that is the common denominator?

[kscwgirl]

I use comcast at home and mine is fine.. so I dont' think it's the ISP?

We use surewest at work and I'm on IE there, FF here and no problems either place.. although I haven't tried to d/l from work, I can view everything.

[MissKim]

I had serious issues with downloading (and couldn't use iTunes at all) when I had my wifi security set too high. When I turned it down, I could suddenly download without error and use iTunes. I had it on WPA2 and switched to WPA (still password protected, though). That made the whole difference for me. Any chance that could explain some of the errors?

[SirScrapalot]

Not really, I haven't changed any of my settings lately, and this is the first time I've had this trouble here at the site.

[Milmomma]

I've tried different devices with no luck. And I'm on Korean Internet, not anything like yalls. I'm getting the same wonky header as Aaron.

[sczos911]

this is a new error - I copied and pasted from FF cause I am too lazy to do a screen grab.

Content Encoding Error
The page you are trying to view cannot be shown because it uses an invalid or unsupported form of compression.

Please contact the website owners to inform them of this problem.

[Gemma]

I've been getting the content endocing error since Saturday! Also I'm from UK so not using the same internet provider as the US people on here lol. If I refresh it works fine for a short time so it's not too much of a pain for me at the minute. Ps if it's any help I'm PC using Firefox!

[Gemma]

Also I can't paragraph things as it puts it alotogether on it's own(like above) which is strange and when I click to edit it won't let me save it.

[MommaTrish]

Originally Posted by sczos911

this is a new error - I copied and pasted from FF cause I am too lazy to do a screen grab.

Content Encoding Error
The page you are trying to view cannot be shown because it uses an invalid or unsupported form of compression.

Please contact the website owners to inform them of this problem.

Yeah I started getting that Sunday night.^ So it's not just a UK error.

[joelsgirl]

I will die if this happens to me! I'm feeling so thankful all is right in my SSD world.

[MommaTrish]

Originally Posted by joelsgirl

I will die if this happens to me! I'm feeling so thankful all is right in my SSD world.

I can obviously get on and post, but I couldn't view anything in the gallery this weekend, and pages posted over the weekend I still can't see, along with about 1/2 the previews in the shop. As for the forum, if I refresh the page a couple times I eventually get non-messed up/readable SSD. lol So its not too bad.

[newfiemountiewife]

I'm not having any problems in my little corner of Canada, I'm on a PC with Firefox. I hope we can figure this out for everyone!

[ColleenSwerb]

I'm not having any issues either. Not at work or at home. Both are FF, both are Verizon internet. Home is wifi, work is plugged in. I don't know if that's helpful or not, but I figured I'd post to say I'm ok over here in MD. ::shrugs::

So frustrating for all involved. Where's that web-magic-wand to make everything better??

[glumirk]

I've had problems with certain websites before when I've accessed the same site, logged on, from two different devices using the same wi-fi. It sent some sort of security alert to the server. I think we were able to fix it by restarting our router or something like that...

[Amy Carey]

I got the content encoding one a couple times recently too now that I think about it.

[rachaelsscraps]

Weird issues for me, on IE and FF... This is what I got today trying to read this thread (page 2 didn't even finish loading all the way)

[MommaTrish]

Yeah getting that a lot this morning too. I have to refresh every page I open because the 1st time it does that.

[Darcy Baldwin]

That's weird - I just hopped over to FF and haven't had any issues with those things. But I wasn't having issues with the site before, either.

[sczos911]

yep - coding issues and double posting on my end. not via quick post, but rather the other way to post a reply.

[Robin Carlton]

Hey girls,

If any of you are having download and site issues consistently, will you help us out by completing the following test for our tech guy Jason...

Go to https://www.sweetshoppedesigns.com/test

Attempt to download all 8 files from each link. Then test extracting the files. Once done, send a report- I need to know which files (names 1.zip, 2.zip, etc) extracted successfully.

Like I said, none of us who are trying to troubleshoot this are having ANY problems whatsoever, so this really has us baffled.

Really appreciate any help or info you can provide on the test above.

Thanks so much!
R

[Gemma]

I downloaded them all fine but when it camae to extracting them NONE would work, I just got an error box pop up all 8 times! |Edit to say I've just tried downloading and extracting from another site and it worked fine so it's deinitely not my laptop this time lol.

[MommaTrish]

Download and extracted fine. All had something named this in it:
(numbers)_forceware_winvista_32bit_english_whql.ex e

I hadn't been trying to download anything though.

[neeceebee]

i'm not having download issues...but i cannot access the blog.

anyone else having this problem?

i cleared my cache and cookies...but it still won't work.

[deepounds]

I guess I'm one of the lucky ones . . . I haven't had any problems at all. (Knocking on wood here!)

[Julie Billingsley]

I can't do the "new posts" anymore. It just says it can't connect. That is a recent development.
specifically it says, "Oops! Google Chrome could not connect to 208.115.32.13:181"

When I click on the specific forums I have no problems. So just a problem with "new posts" button

[rach3975]

I don't know if I'm having DL issues because I haven't DLed anything since this all started. The site is mostly working fine for me, but when I try to go to the testing site, I get a message that Google Chrome can't find the page. I'm guessing you took it down but just wanted to mention it in case you hadn't. Thanks for working so hard to find out what's wrong for some people!

[Amy Carey]

I just went to unzip the stuff I got from the store last weekend.......ALL were corrupt. I redownloaded and they seem to be okay, I'm doing one at a time. Yesterday for hours on end the entire site gave me a 404 error, now today it did that for about an hour also and now some images are wonky...lots of refreshing will sometimes help. Still getting the content encoding error also.

[Joana1n]

I can't log into the shoppe, or add anything to my wishlist, or even check out with what's in my cart. I know the site has been fraught with problems today.

[littlekiwi]

This is what I am getting when I am in the shop

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@sweetshoppedesigns.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

[amystoffel]

Yeah I just bought a bunch of stuff and I need a few more things for my albums and I couldn't download. And now I can't log into my account, or link to my downloads. sorry this is happening Robin! yucky.