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  #1  
Old 12-14-2009, 07:04 PM
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Default Warning about Viovio

While I love their order quality, I have to post this email to you guys.

I did my SIL's wedding album through them and a gift for her. The gift had the first 2 pages duplicated, it was my fault. No big deal.

I ordered my SIL's album and someone took a page out of the book in their production department for no reason. Which totally threw off the order of the pages. When I got that book in the mail the cover was messed up, there was a white I just email them to see if it could be fixed, to see if the corrected book was still able to be fixed. This what they wrote me.

Vanessa,

The cover you uploaded clearly has intentional white border that you uploaded as part of your cover. The error is that you are guessing about adding a white border so you can use a cute cover template that is unfortunately poorly designed because it offers no bleed for trimming or case folding. There is nothing we can do about this cover as it is exactly what you asked us to print. If you want a full bleed cover you MUST cover the entire page with the images.

Reviewing your customer history, you have dozens of emails in correspondence with us with nearly every order. It appears we are not the ideal solution for you and we recommend you find an alternate provider.

Sincerely,

Viovio Support
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Old 12-14-2009, 07:09 PM
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Wow.

Just.

Wow.
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Old 12-14-2009, 07:12 PM
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OMG...they don't know what they're dealing with do they.
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Old 12-14-2009, 07:12 PM
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wow. unbelievable.
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Old 12-14-2009, 07:12 PM
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that's ballsy.

I had terrible CS with the only order I've ever made with them. I will probably however, stick with them, because although it takes a month to print & ship, I am poor and need the cheap alternative without sacrificing quality!
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Old 12-14-2009, 07:13 PM
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o_O
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Old 12-14-2009, 07:16 PM
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Quote:
Originally Posted by LenaBrandenburg View Post
that's ballsy.

I had terrible CS with the only order I've ever made with them. I will probably however, stick with them, because although it takes a month to print & ship, I am poor and need the cheap alternative without sacrificing quality!
Exactly Lena, I use them because they're cheap and good quality. Other than the first book I had with them, I used quick binding and a page fell out, they have been great.
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Old 12-14-2009, 07:21 PM
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OMG! I can't believe they said that to you!
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Old 12-14-2009, 07:33 PM
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Holy Moly. \

I honestly have never even heard of them before and frankly, if I had, after reading this I probably wouldn't be their customer anymore. What poor, poor CS!
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Old 12-14-2009, 07:35 PM
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Wow.


That is frustrating.

Shutterfly is having a sale right now on their books. Maybe you can have it redone with them.

http://www.shutterfly.com/photo-book...8x8-photo-book
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Old 12-14-2009, 07:36 PM
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Woooooowwwwwwwwwww!!!
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Old 12-14-2009, 07:42 PM
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Wow. That is un-be-lievable.
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Old 12-14-2009, 07:44 PM
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wow! I'm totally surprised by that!!!

I too have emailed back and forth a million times with every order I have with them... to make sure it's right! I have LOVED the lady that I have corresponded with (the same one each time) and this doesn't sound like her wording at ALL! Of course, I'm sure there are many people who email, but wow! they don't want your business apparently? I'm surprised, that's written with very little tact.
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Old 12-14-2009, 07:48 PM
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Quote:
Originally Posted by Sarah8914 View Post
wow! I'm totally surprised by that!!!

I too have emailed back and forth a million times with every order I have with them... to make sure it's right! I have LOVED the lady that I have corresponded with (the same one each time) and this doesn't sound like her wording at ALL! Of course, I'm sure there are many people who email, but wow! they don't want your business apparently? I'm surprised, that's written with very little tact.
I've been dealing with Grace and she was super nice, but this order didn't add a name, just support. Makes me so mad!

I'd go to shutterfly, but the book is 117 pages. They don't do books that big.
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Old 12-14-2009, 07:49 PM
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Ummmm. Wow.

I know where I will never be doing business. Sorry you had this experience Vanessa!!
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Old 12-14-2009, 07:57 PM
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What TERRIBLE customer service! They suck!
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Old 12-14-2009, 08:04 PM
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Holy cow! Thanks for the warning!
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Old 12-14-2009, 08:11 PM
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i was actually wanting to know the name of the cheap place again but....nevermind

that sucks
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Old 12-14-2009, 08:33 PM
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Wow... that is really... uncalled for! I'd find out who the top person you can get a hold of and let them know... I'd also check to see if the BBB can help in any way... that is just not right.
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Old 12-14-2009, 08:40 PM
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OMG! That's horrible customer service! If I were you (if you haven't done it yet) I'd post about that on every scrap forum I visit so more people can see them and possibly go elsewhere for service!
I know I won't be using them now!!! Thanks for the info!
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Old 12-14-2009, 08:40 PM
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Uhhhhh.... WOW! In 4 years I have never EVER told a customer we didn't want their business - not even the mean ones LOL That is AWFUL Vanessa!
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Old 12-14-2009, 08:41 PM
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Crossing them off my list. I like Inkubook's soft cover books. Amazing quality and they run sales often.
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Old 12-14-2009, 08:42 PM
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Quote:
Originally Posted by nesser1981 View Post
I'd go to shutterfly, but the book is 117 pages. They don't do books that big.
I swear my Inkubook... they do books up to 120 pages and their quality is awesome! Only problem is (right now) their largest book is 11"x11" (but their software does automatically resize your layouts when you upload them so you don't have to do it yourself!)
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Old 12-14-2009, 08:46 PM
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Honestly, I would forward that email to the CEO of the company, that is so uncalled for
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Old 12-14-2009, 08:53 PM
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I'd be on the phone to them & getting that email to management. That sounds like a disgruntled employee who doesn't feel like making an effort to do their job. Probably part time holiday help. They should know what their employees are sending out.
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Old 12-14-2009, 09:05 PM
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Dude, woman. That bites.
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Old 12-14-2009, 09:10 PM
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wow...just WOW!!!!!!!!!!!!
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Old 12-14-2009, 09:29 PM
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Wow. Nice. I print with Artscow. Its slow cause its out of Hong Kong, but I have never had any issues with my stuff and its super cheap.
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Old 12-14-2009, 09:55 PM
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WoW just wow...Im reading that and I just cannot believe my eyes!! I cannot believe they wrote that. My daughter was in CS and she told me some stories about customers and no matter how mean they were she never was allowed to tell them off (not that you were mean). It is just surprising they did not even try to fix it and to tell you take your business elsewhere...well all I can say is WOW!!
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Old 12-14-2009, 10:09 PM
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amazing...well I haven't ever ordered a premade book...and I definitely will stay away from them if I decide to!

I like to put mine in scrapbooks where I can add pages in case I decide to increase the book!
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Old 12-14-2009, 10:28 PM
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Yes, Grace is the nicest ever. I would totally forward that email to her!! Maybe she could find out who sent it or do something! Crazy. I'm still going to use them because the price and quality, but I can't get over it! It's so rude!
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Old 12-14-2009, 11:29 PM
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Wow. Just..... wow.
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Old 12-15-2009, 12:12 AM
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Grace emailed me back.

Vanessa, so sorry for the trouble. We do want you as a customer

For order 65725 we can't change the cover because the order has been printed and is drying waiting to be bound.

Also, since I have you -- order 65665 is ok, correct?


But, it sill doesn't excuse the fact that someone was an ass. The sad thing is I'll probably continue to use them because they're the only company that holds up in quality to shutterfly, more pages and so cheap.
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Old 12-15-2009, 12:21 AM
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well that is better then nothing. I do not understand why someone would say they do not want your business before. Only happened to me once and that was with my bank.
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Old 12-15-2009, 12:48 AM
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Hah..I had never heard of them..I come flouncing in thinking
this was gonna be a warning about a TV or something...duh me!
At least ya got ahold of someone that is helping you.
I think I will definitely be steering clear of them.
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Old 12-15-2009, 10:34 AM
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This still annoys me... I want to send an email and tell them that "I order on average 20-30 photobooks a year and was considering switching to them from Shutterfly... however, the way they treated my friend, Vanessa... I'm not sure their CS meets my expectations." Then send it also out on Twitter to my hubby's 40,000 contacts...

But I won't... unless you want me too...
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Old 12-15-2009, 11:51 AM
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You're a better woman than me. Just because they were nasty to you- I'd be raising pure heck and calling the better business bureau. I'd let them know that one of their biggest set of customers, digital scrapbookers, will all know what a lovely company they are to deal with. There's just no excuse for being rude to people in a business. Never. Ever. Never. Nada. They don't deserve the pleasure of taking your complaints.
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Old 12-16-2009, 06:30 AM
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Quote:
Originally Posted by Sarah8914 View Post
Yes, Grace is the nicest ever. I would totally forward that email to her!! Maybe she could find out who sent it or do something! Crazy. I'm still going to use them because the price and quality, but I can't get over it! It's so rude!
ITA if u have grac's email that u have had positive interactions before, fwd it too her, for her information.
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Old 12-16-2009, 11:31 AM
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hmm, i'm a little surprised at her response! not trying so hard to win you back! I'm sorry this happened to you vanessa!
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Old 12-16-2009, 11:35 AM
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Quote:
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hmm, i'm a little surprised at her response! not trying so hard to win you back!
Word.
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Old 12-16-2009, 11:47 AM
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Quote:
Originally Posted by Sarah8914 View Post
hmm, i'm a little surprised at her response! not trying so hard to win you back! I'm sorry this happened to you vanessa!
For real. She should've been bending over backward and saying that it didn't matter if it was drying and waiting to be bound, she would make whatever needed to happen, happen.

What a disappointment.
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Old 12-16-2009, 11:54 AM
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talk with your money, ladies! Being pissed and continuing to shop there doesn't help. I say we all get together and boycott, provide the list of names/users participating in the boycott, and estimate our annual photo spend.

I PROMISE that if we find a manager at Viovio to receive it, they will be more than happy to resolve Vanessa's issue.
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Old 12-16-2009, 11:57 AM
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Quote:
Originally Posted by ColleenSwerb View Post
For real. She should've been bending over backward and saying that it didn't matter if it was drying and waiting to be bound, she would make whatever needed to happen, happen.

What a disappointment.
I totally agree. I'm all about CS, and regardless of price if the CS sucks, I don't shop there. Period.

Crazy people!
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Old 12-16-2009, 12:37 PM
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i agree!!

add me to that list if you do it

Quote:
Originally Posted by g8rbeckie View Post
talk with your money, ladies! Being pissed and continuing to shop there doesn't help. I say we all get together and boycott, provide the list of names/users participating in the boycott, and estimate our annual photo spend.

I PROMISE that if we find a manager at Viovio to receive it, they will be more than happy to resolve Vanessa's issue.
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Old 12-16-2009, 12:53 PM
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I'm waiting to see how this book looks. I asked them if I could pay extra for a new cover if it was wrong, but they said there was nothing they could do.

I'm done using them. I'll probably go back to shutterfly.
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Old 12-16-2009, 01:00 PM
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I never used them, so I can't boycoot. And I've only ever printed 1 book, through WHCC.
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