tuneskids
02-08-2011, 01:34 PM
a few weeks ago, my daughter had a friend over for a sleepover. This person has had numerous sleepovers at our house before, and Jenna has been to their house many times as well.
Her friend brought her cell phone with her, as she always does, so that her mom can be in contact with her. The girls were upstairs playing with my boys, and somehow my 5 year old had the phone, and tossed it across the room, to my daughter's friend. It slipped out of her hand & landed on the wood floor, the back came off and the battery popped out. We put it back together, but it wouldn't turn on. So I took Jenna's friend back home, so her parents could see what happened. They plugged it in, it said the battery was dead, so they said everything was fine.
Fast forward to today - I get a text from the girl's mom, saying the phone won't stay on anymore, even when plugged in. I asked if it has been looked at by a tech to determine what the cause is, and to see if it is still under warranty. It is a prepaid phone (pay as you go), so I am not sure what the warranty on it would be.
I have a phone almost the exact same, that I have dropped many times, on concrete, had it come completely apart when dropped, and it still works like it did the first day I used it.
Am I wrong to ask them to find out what is wrong with it, and to see if the reason it isn't working properly is from it being dropped on one occasion? The owner of said phone is an 11 year old girl. I have seen her drop it herself before this incident.
Not that I won't replace or repair the phone if it is indeed due to it being dropped, but shouldn't that be determined first, before asking me what I plan to do about it?
Her friend brought her cell phone with her, as she always does, so that her mom can be in contact with her. The girls were upstairs playing with my boys, and somehow my 5 year old had the phone, and tossed it across the room, to my daughter's friend. It slipped out of her hand & landed on the wood floor, the back came off and the battery popped out. We put it back together, but it wouldn't turn on. So I took Jenna's friend back home, so her parents could see what happened. They plugged it in, it said the battery was dead, so they said everything was fine.
Fast forward to today - I get a text from the girl's mom, saying the phone won't stay on anymore, even when plugged in. I asked if it has been looked at by a tech to determine what the cause is, and to see if it is still under warranty. It is a prepaid phone (pay as you go), so I am not sure what the warranty on it would be.
I have a phone almost the exact same, that I have dropped many times, on concrete, had it come completely apart when dropped, and it still works like it did the first day I used it.
Am I wrong to ask them to find out what is wrong with it, and to see if the reason it isn't working properly is from it being dropped on one occasion? The owner of said phone is an 11 year old girl. I have seen her drop it herself before this incident.
Not that I won't replace or repair the phone if it is indeed due to it being dropped, but shouldn't that be determined first, before asking me what I plan to do about it?