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ChristineF
07-04-2015, 02:28 AM
Is there any way I can shop on the sale this weekend, but wait until next weekend to do load the files? I'm away on vacation, but really don't want to miss the sale this time around, especially not with so much gorgeous stuff that came out last night. I know there is a 120 hour time limit in the files, but can this be changed? Can I order now and have my order reset in a week so I can get my files? I would ask my husband to download them for me, but he'd mess hints up and I'd end up with half of every kit I bought.
Anyone know?

erica zane
07-04-2015, 09:44 AM
I will point Robin this way cuz I'm not sure! :wub:

Robin Carlton
07-04-2015, 10:08 AM
Hey Christine!

The 120 hours actually starts the first time you click the download key, so you should be just fine! I'd be happy to reset the downloads for your order too when you're back if they aren't working, just shoot off an email to me!

Thanks for pointing me this way Erica!

R

cherrygutz
07-04-2015, 10:15 AM
Can I also request for a reset in case I won't be able to download my purchase in 120 hours, please? I have a very bad connection since yesterday due to heavy rain and when I try to download a 28.39 mb it says 8 hours to download...

Robin Carlton
07-04-2015, 10:41 AM
Of course cherry! Just email me your order number and I'll get ya reset

Sent from my SCH-I545 using Tapatalk

cherrygutz
07-04-2015, 11:06 AM
Thank you Robin, appreciate it :thumbup:

ChristineF
07-04-2015, 01:06 PM
Thank you robin! And thank you Erica for pointing Robin this way.

ChristineF
07-13-2015, 11:44 AM
Just wanted to update you on how my download situation worked out. I just got home yesterday and today I downloaded all my beautiful kits without any issues. So glad it worked, so I thought I'd share in case someone else were to wonder about this later.

cherrygutz
07-19-2015, 02:22 AM
Hi Robin, I sent a mail on the contact us page last Monday, July 13th and I haven't received any update yet so I sent another one again today :)