Customer Service Question
 

Does anyone know if there are delays to CS timelines at the moment? I am pretty sure I sent a message over the weekend (not that I expected to hear over the weekend) but haven't heard anything yet

Hi Jennifer. Sorry for the delay you are experiencing.
I have PMed Robin regarding this. I think she will get back to you soon. :)
Thank you so much in advance for being patience.

No problem, I wasn't sure if the message had even gone through because I was having Internet issues at the time. There's absolutely no rush on it

Hey Jennifer!

I replied back to you on the 31st just a few hours after you emailed me. I'm guessing it went into your spam folder :(

https://www.sweetshoppedesigns.com/i...ennifermac.jpg

This is you right? I swear I switched to gmail for CS because deliverability was so much better, but now it seems like the @sweetshoppedesigns.com emails are going through better. Gonna try forwarding to you now to see if it comes through to you.

I ALWAYS try to reply to CS emails within a couple of hours, so if you haven't heard back from me, definitely poke me again or check your spam / promo folder because it might be there.

So sorry you didn't get my reply!

R

Didn't see your reply here but mystery solved. Yep, it was sitting in my spam all along!

Glad you had it sorted, Jennifer :)