Sorry that happened to you
Here is the store policy, you maybe able to request a new download keys if they are recent purchases from SSD. I would also check out the WD website to see if they have any troubleshooting recommendations.
My computer / external hard drive has failed, and I have lost everything! Can you reset all of my past orders?
At the Sweet Shoppe we understand that occasionally technical difficulties may make your digital files inaccessible and we want to help whenever possible. After the initial 5 day window to download your files, orders will be reset upon request only, once per customer. We do not reset orders older than 90 days old, and very large reset requests may be subject to a small convenience fee. Use our contact page to send an email to Order Resets, and include your order number to expedite your request. Please allow up to 72 hours for order reset requests to be processed.