At least they are fast communicators in my experience.
Check out this email. Apparently the quality is at the discretion of Winkflash and they get to decide whether or not it is crap. HMPH
Quote:
Dear Amy,
We're very sorry for the inconvenience. Unfortunately, as per our return
policy orders must be sent back to receive a refund or reprint.
Once returns are received, we evaluate whether or not it is a processing
error. If deemed misprinted by the returns department, any associated USPS first class or priority mail shipping charges will be refunded to the
account back to the credit or debit card. Then the items will be reprinted
as originally ordered and shipped out to the original address (unless you
decide you would rather receive a refund). We can attempt to reprint the
book if you like; if the results of the reprint are better than that of the
original, we will re-send the book to you at no cost and refund your return
shipping. Please note that a reprint is exactly what you received in the
initial shipment with corrections for any misprints.
However, if the book was processed without any errors, you would only be due a product refund. Once again we apologize for this and appreciate your
business. For more information on our return policy please refer to the
following link.
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