Jessica, I think we have the same carrier. Ours rarely delivers to our door. She often leaves things on top of our mailbox or makes futile attempts to cram them into our mailbox. About two weeks ago, she left my copy of PSCS4 at the end of my garage...10 steps from my front door. I'm lucky I even found it!! I have complained several times in the past. I think that the supervisor I spoke with this time willa ctually do something since he's had the same issues with his carrier. He was incensed that one of his carriers would pull stunts like this one has.
Keep complaining. Go higher than the first person if necessary.
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