Our carrier always brings packages or certified mail right up to the door, rings the bell and waits for us to answer. If we're not home he leaves it inside the door if possible or right by the door on the porch. We've had the same carrier for most of the 7.5 years we've lived here and he is very friendly. I definitely say keep reporting her to her supervisors (all the way to the Post Master of your station if need be) cause there is no excuse for her not to do her dang JOB! I have many family members who are letter carriers and I know they would advise you to do the same! Good luck