[wvasweetness]

Oh, another thing I learned the hard way is that with their 19 cent prints, they absolutely refuse to reprint if you are unhappy with the color.

I got a batch of prints from them that were AWFUL. Not just bad - awful. I called customer service who was very snotty with me (I was surprised considering the great experience I had with the photo book customer service rep) and went into a big, long explanation about how they don't do reprints on the 19 cent prints and do not give refunds. She was obviously reading from a script and was not nice at all. In the end they wouldn't do anything at all other than suggest that I try placing another order with them (on MY dime) and see how they turned out. I don't think so!

I noticed that since then they put a bunch of disclaimers on the 19 cent print page, but after that experience I refuse to ever order from them again. Any company who won't back up their products (regardless of the price) is not a company that I want to work with.