I appreciate your help. I just wanted to make sure that there wasn't some way to pull the high res files, or if there had been some way for her to send me thumbnails, kwim? I knew nothing about Picasa, and wondered if they were compressing them. My concern is that her files are just that size, but she did say she had them printed without issue. I asked her about it, so I'm waiting to hear back.
I'll probe deeper since it doesn't seem to be a Picasa problem. Thanks so much!
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