I wouldn't let 1 bad customer service incident get to you. I'm sure they got a talking to for speaking to you like that after you spoke with the manager. With things as busy as they are now this season, sometimes things slip through the cracks. At least you caught it, and they are taking care of it in the way they said they would. SNotty CS rep or not.
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~Colleen~
Re-attempting a creative life after far too long!
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