Quote:
Originally Posted by Nettio
Wait, why would you need to clear off the laptop to send it in? As long as you have everything backed up, can't you just send it in as is? Or are you worried about someone potentially having access to your personal files?
As far as the screen issue, it sounds to me like the connection cable for the screen could be shorting out. Do you have an external monitor you can hook your laptop up to test it? If the external display still works when the laptop display doesn't, then it's an issue with the laptop screen, not the computer itself. If it's the cable you could probably fix it yourself, but it would require taking off the screen which may or may not be something you'd be comfortable doing. But that's my guess as to what's wrong with it.
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Well I need to get everything "backed up" ... and last time I sent a laptop in ... I got a gift card (because they couldn't fix it) and had to get a new laptop ... just don't want a hard drive out there with all my personal photos and such on it. ...so that is why I was thinking "cleaned off" just in case. I can always copy back over to the computer. Plus I put in an extra hard drive on my own ... and don't want that sent in...
It's still under an extended warranty so they can figure out where the problem is...I think the warranty is up this fall...so wouldn't be a bad thing to have it get all checked out before the warranty lapses.
Blech wish there was an easier way to do this ... I have a lot of files I need to sort through but guess I can move them over to the netbook and sort them while the laptop is in the shop and I can't scrap.
I want to get the laptop sent in and back to me (with everything re-installed & copied over) before we leave for Disney ... that 20 hour drive is a prime time to scrap!