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Originally Posted by scrap2day
Wow. That is some serious customer service.
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I was just floored by their amazing service. They also do the completion program (10% off anything left on your registry) like most stores, which is nice, and a friend's referral award. So if I tell someone to register there and they write my name down on the form, then I'll get a $25 off $100 purchase coupon.
If you're having twins or more, they also do an in-store discount to those who register and are buying more than one of the same exact item.
Oh, and they give you announcement cards with your registry info that you can slip into an invitation, and free gift packaging on all in-store purchases.
They also had a HUGE selection-- way more than Babies R Us in our area has. And they have everything laid out so you can see it. Like, they had an entire display of 20 different play mats, but they were open so you could see the entire thing, instead of having them in-package.
I wasn't sure what a particular thing was (it was a swaddling blanket for summer babies, but it looked like gauze almost), so the lady actually opened a package and said "A lot of women have had this question. I'm just going to get one out and leave it on display so people can feel it!" She let me feel it and everything, then tacked it up so others could do the same.
Every question I had was answered. One lady even offered to look up online reviews of things for me, to help me decide between two different brands of a product (at that point it was high chairs). She gave me tons of information about the pros and cons of each. They also had an actual, literal, car backseat in the store so you could test out how easy/difficult it would be to get some accessories and seats in and out of the car (mind you, all cars are different, but it gave a good idea of things, for me), and they offered to show me how to properly install it.
It was seriously an amazing customer experience. I cannot rave about it more!