I worked in retail for a good number of years. There was always one or two customers that would freak at the drop of a pin. We all knew who they were. And it was no secret. No one was spared. It was NOT personal. I'm sure every retailer around knew those same people too. It was always just hot air. We never had anyone actually sue us.
If I were you, I would make sure that even though someone else might be freaking out that you remain the responsible one. Keep your cool. You offered to do the fix. Your co-workers hopefully saw you act responsibly too.
|