Angie, I doubt someone who habitually drives recklessly (as this person does, according to his record, from what Jessica has said) really feels that badly. If he did, he might have contacted her family, or apologized, or done something else along those lines. Not everyone feels badly after having caused harm to someone else. You're assuming he's got a full conscience about what he did and has regrets. If anything, he probably regrets how it is affecting HIM, not the family he devastated.
Edit: and I think it's asking Jessica a bit much to "remember he's a person, too".
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