I talked to my aunt and she said it was just a problem with one of the photos I chose was not going to show all the details and they wanted to make sure I knew that and did not want to choose another photo. It was just the background photo not one of the photos of my son. The cost went way up because I did not want the plain grey granite that they have on most markers. I chose a really pretty black one with copper and gold flecks throughout it. That really increased the cost and we got a fairly large marker as well. Here is an idea of what it will look like.
The marker itself is bronze. It will have five photos of him on it and then a photo of a wood scene/lake as the background. It is also flat on the ground. The bronze marker is placed above the granite. Im not sure why they do not have the upright type markers like those. I should probably ask my aunt she has worked there a long time. I think certain places in the cemetery do have them but the part I chose to have him buried doesn't. I chose the area based on the fact that it is right next to my two nieces, nephew and my mom. I also purchased a spot for myself and my husband as well.