Susan, about the concierge level. They have sections of each of the deluxe resorts with concierge service. So, this applies to each of the resorts that we've been mentioning. Basically, you get a private lounge area (like a family room/kitchen area) plus their extra planning services. I didn't use their planning services at all, but if you book a concierge room you can tell them which places you want to eat and around what time and they will look it up for you and book it. Which I did all myself, because I'm anal like that. As for the lounge, in the Poly, it's a large area with tables and a kitchen.
They bring out FREE food three times a day (this could have changed since we were there). In the morning it is 3-4 types of cereal, a few types of pastries, toast, english muffins. There are also free drinks. They do lunch stuff at lunch, and a few things at dinner. Now for dinnertime, you can't really expect to get a full dinner. This is suppose to be a mini-meal and the choices are limited. We eat there once at dinner, but we did have every breakfast there. At the Poly they keep the refrigerator stocked with soda all day long and you can grab it whenever you want. (We almost got our value just out of the free soda, because we are big soda drinkers.) At night they also have free beer and wine, but we don't drink, so I don't know anything about that really.
I believe the other resorts have similar concierge offerings. The disboards has a ton of info on them. Some have the menus and pics too. Hope that helps, let me know if you think of a question about that!
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