That sucks. I had a similar issue with a cell phone I prepaid and they wanted to argue about whether I had a credit. I proved with bank records what I had paid for so they had no choice but to credit my time. They told me originally oh it must have been a computer glitch sorry. But my credit was 6 months at 45+tax
Wanted to add is it possible that the person who gave you the card might have paid with credit card so you could get proof of the card. B&N should be able to tell what the card number was with a receipt and possibly credit you that way
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