Call no question asked... Even for your own sake of know that you tried everything you could... It will be on their backs if they dont do anything to make that situation right...
Its sad to know the kind of peole who reproduce... And then there are those who arent able to...I'm sure that someone who could not have children would LOVE those babies and take care of them more than what it seems their parents are...
I'll be praying for them and for you