the program I bought is uninspiredly called "Seagate File Recovery Software" and you get it directly from the Seagate website. Looks like there might be some other programs trying to pass themselves off as this when they aren't on the google search I just did. Seagate lets you do a 'free trial' where you can run a scan of the disk with the program to see if can help you recover your files before you actually pay for it.
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