Oh no... we had a similar experience with our couch. We ordered a new couch and they said it would take 3-4 months to deliver from China. Wasn't too impressed, but said OK. Hello, almost SIX months later (with me calling them every month to check) they finally said it's arrived in country and I should have it in a few days. A few days went by and nothing. I call them and they say "Oh, 2 sections were damaged and the supplier can't replace them. We'll have to cancel your order." !!!!!!!? Sooooooooo angry.
I would ask around the community, or mothers groups about your son's school. They may know one of the administrators/school clerks you can get a hold of over the holidays. Alternatively, contact the school board or supervisor. Someone, somewhere will have a contact number for SOMEONE you can talk to surely. Best of luck!
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