Warning about Viovio

[nesser1981]

While I love their order quality, I have to post this email to you guys.

I did my SIL's wedding album through them and a gift for her. The gift had the first 2 pages duplicated, it was my fault. No big deal.

I ordered my SIL's album and someone took a page out of the book in their production department for no reason. Which totally threw off the order of the pages. When I got that book in the mail the cover was messed up, there was a white I just email them to see if it could be fixed, to see if the corrected book was still able to be fixed. This what they wrote me.

Vanessa,

The cover you uploaded clearly has intentional white border that you uploaded as part of your cover. The error is that you are guessing about adding a white border so you can use a cute cover template that is unfortunately poorly designed because it offers no bleed for trimming or case folding. There is nothing we can do about this cover as it is exactly what you asked us to print. If you want a full bleed cover you MUST cover the entire page with the images.

Reviewing your customer history, you have dozens of emails in correspondence with us with nearly every order. It appears we are not the ideal solution for you and we recommend you find an alternate provider.

Sincerely,

Viovio Support

[Libby Pritchett]

Wow.

Just.

Wow.

[Tracyfish]

OMG...they don't know what they're dealing with do they.

[Darcy Baldwin]

wow. unbelievable.

[rachaelsscraps]

OMG! That's horrible customer service! If I were you (if you haven't done it yet) I'd post about that on every scrap forum I visit so more people can see them and possibly go elsewhere for service!
I know I won't be using them now!!! Thanks for the info!

[joelsgirl]

Dude, woman. That bites.

[nun69]

wow...just WOW!!!!!!!!!!!!

[LenaGardner]

that's ballsy.

I had terrible CS with the only order I've ever made with them. I will probably however, stick with them, because although it takes a month to print & ship, I am poor and need the cheap alternative without sacrificing quality!

[nesser1981]

Originally Posted by LenaBrandenburg

that's ballsy.

I had terrible CS with the only order I've ever made with them. I will probably however, stick with them, because although it takes a month to print & ship, I am poor and need the cheap alternative without sacrificing quality!

Exactly Lena, I use them because they're cheap and good quality. Other than the first book I had with them, I used quick binding and a page fell out, they have been great.

[WalkersMommy]

OMG! I can't believe they said that to you!

[tettletop20]

Holy Moly. \

I honestly have never even heard of them before and frankly, if I had, after reading this I probably wouldn't be their customer anymore. What poor, poor CS!

[scrap2day]

Wow.


That is frustrating.

Shutterfly is having a sale right now on their books. Maybe you can have it redone with them.

http://www.shutterfly.com/photo-book...8x8-photo-book

[lauren grier]

o_O

[Kjersti]

Holy cow! Thanks for the warning!

[Priscilla]

i was actually wanting to know the name of the cheap place again but....nevermind

that sucks

[MamaBee]

Wow... that is really... uncalled for! I'd find out who the top person you can get a hold of and let them know... I'd also check to see if the BBB can help in any way... that is just not right.

[Robin Carlton]

Uhhhhh.... WOW! In 4 years I have never EVER told a customer we didn't want their business - not even the mean ones LOL That is AWFUL Vanessa!

[MissKim]

Crossing them off my list. I like Inkubook's soft cover books. Amazing quality and they run sales often.