Anyone use Bank Of America?

[jessica31876]

Cause GRRRRR!!! I am so tired of this bank. They charge for everything. My daughter has an account there. She is 18. She made a mistake and overdrafted her account for like four charges that were around 15 dollars total!! They were going to charge her for that 15 dollars 140 dollars!!Now I know you should know what is in your account and you are responsible for when you overdraft but come on she is only 18 and it was only 15 dollars. As soon as she realized the account was in hte negative she went to deposit money and it was too late they still charged for it. The lady we talked to at the bank today was kinda snotty about how she should be more careful and make sure you write everything down to the penny but I think probably most people have at least one time in their life made a mistake in their checking accounts. I know my husband and I have. In the 20 years we have been married it has happened a handful of times to us...mostly because he forgets to tell me he spent money. And that is how it always was with us too. We would have a couple really small amounts and end up with over a hundred dollars in overdraft fees. I learned really fast to check the account every single day to make sure I was getting anything he might have spent. The best part is she has been with them since she was 16 and never had this issue before. I feel bad for her but I guess it is a good lesson to learn for her to keep alot more careful track of her spendings.

[Kat Stokes]

We have them for our home loan and I wish we didn't. They are IMPOSSIBLE to deal with. If I could, I would switch my loan to someone else immediately. They are probably the most difficult bank to deal with.

[jessica31876]

Yea they do this thing with transactions no matter what order they come in they go highest amount to lowest amount. This is what always got us. We would have enough for like four smaller transactions and most of a larger one or all of the larger one and then not for the smaller ones. So the bank says well we are "protecting you" in case the larger transaction is your mortgage or rent or insurance. Ummm yea I dont think so. They do it this way so as to incur more fees for people when they do make mistakes. It is how they make their money. They also charge us 8.95 to have the account with them. They used to charge for using teller service in the bank and for calling the automated service!! It was like 25 cents per phone call and 1 dollar for using the teller.

We are transferring all our accounts to a credit union really soon.

[scrap2day]

Originally Posted by jessica31876

We are transferring all our accounts to a credit union really soon.

I've never worked with BOA but had an account at another HUGE nationally known bank. It was AWFUL.

A friend finally convinced me to switch to a credit union. I can't tell you how pleased I am that I switched. Good luck.

[Paula]

We bank with them out of necessity since it's the only bank here and I HATE them. We had a retailer steal my debit card # and charge $300 on it. We filed a dispute, they temporarily credited us $300 - then a month later we get a notice from them stating they didn't find any fault with the store and they took the $300 back. We had to take it all the way to the top before we got our money back. It was a nightmare.

[Leila]

I'd suggest she try again by calling rather than going in to the office. IME with BOA, the office staff have their hands tied and are less likely to help than someone on the phone. That said, they would only refund the money for ONE of the overdraft fees. It's not much, but it's worth trying for!

[Paula]

Originally Posted by Leila

I'd suggest she try again by calling rather than going in to the office. IME with BOA, the office staff have their hands tied and are less likely to help than someone on the phone. That said, they would only refund the money for ONE of the overdraft fees. It's not much, but it's worth trying for!

That is very true! You can get farther with the phone reps than the actual peeps in the bank.

[Jennilyn]

We have overdraft protection on our accounts so if we go under, we only get charged $5 for the month.

[NeverendingJen]

We have an account with BOA but through the military department and I have had nothing but good experiences with them. We've had issues with other banks and credit unions, but BoA has always been prompt with their help and corrected every issue we have had. I don't know if the fact that we are military makes a difference or what, but even at the local branches we have had no issues.

[Stacey42]

They bought out our mortgage company a few months back. So far they have been ok as far as that account goes. I had to make some changes, get the MIP removed because we'd hit the % paid where you no longer need it on FHA loans & they were right on it.

But they call almost daily wanting me to open a checking account or get a credit card or refinance or get a home equity loan. Only they insist on speaking to DH, who is never home even though my name is also on the account. Apparently only HE can request they stop calling me, but then they won't call if there is a problem with the mortgage & do I want to risk that? (they say that, personally I don't give a rap, the mortgage has been on autopay for 6 years & I've never had a call in 13 years of home ownership about it)

[Beth Swann]

Dave Ramsey absolutely despises BOA and everything about them. Sorry to hear about everyone's woes with them, sooo not fun!

If at all possible for everyone else watching this thread, don't ever get an account with them if you can avoid it.

We have been able to avoid them our entire life until Countrywide sold our mortgage to them. Not looking forward to my future with that company....

[my2monkeys]

Originally Posted by Stacey42

But they call almost daily wanting me to open a checking account or get a credit card or refinance or get a home equity loan. Only they insist on speaking to DH, who is never home even though my name is also on the account. Apparently only HE can request they stop calling me, but then they won't call if there is a problem with the mortgage & do I want to risk that? (they say that, personally I don't give a rap, the mortgage has been on autopay for 6 years & I've never had a call in 13 years of home ownership about it)

I had the same problem with them calling daily wanting us to sign up for this or that... but they only wanted to speak to DH (who was deployed at the time)... I finally got them to stop by threating to turn them in for harassment.

We also got really tired of the constant notices that their system may have been breached... and our information stolen. We even had the Military Account, but we closed it after several ongoing problems... over a year after the account was closed we get an e-mail stating either we reply to this e-mail or they would close our account... turns out our information had been stolen and someone was phishing for the account information and passwords.