So upset!

[g6scrapped]

My Great Grandma turned 90 in June so I decided for Christmas I would make her a scrapbook with the pictures from her birthday party. I looked around for a place to print and made sure that it would get her by Christmas. Since the holidays is a rough time on my pocket book I went with a company that was a cheaper instead of the one I normally use. Big mistake!

I ordered Dec. 10 with an email saying it would be here for Christmas, even without being told that they have on their site 8-14 days (3-5 more for scrapbook) so a total of 19 days tops. We have a late Christmas so I knew it would be here. Umm I still don't have it!

I have contacted them several times and only heard back once saying it was shipped the 25th of Dec. Yes, it took 15 days to even ship it! What a waste of money, it so isn't worth saving a couple $$ .. I'll be going back to my other place.

Sorry.. Had to vent! I'm so, so mad!

[mariewilcox]

That stinks Tricia - I would be upset too! I hope it arrives soon By the way, what is the name so I don't use them! LOL

[SweetMelissa]

Oh wow I would be really mad as well.

[g6scrapped]

It was Artscow. I heard from another digiscrapper that had order from them before too. She got just prints, not a book and it took 2 months for her to get them!

[Paula]

That is awful Tricia!! I am so sorry that your grandma didn't get it by Christmas. And how could they ship it on 12/25 when most places are closed?

[lovely1m]

Artscow is based out of Hong Kong. The trade off for very slow shipping and not the best response to emails is the amazingly cheap prices. I order all my stuff through them (cept I put off the calenders this year so long I had to use Vistaprint because of the slowness of Artscow, I regret it, the calenders are so cheaply printed). I have loved everything I printed with them and noticed yesterday when ordering more stuff I spent $650 with them since I started, so its been a lot. But they are very, very slow and sometimes things can get stuck in customs for even longer. Sorry, you didn't get it in time.

[MamaBee]

I wondered if it was ArtsCow that you went through... you definably have to give them large lead times. My mother-in-law asked me to make her a book of her trip to Russia (where she is from) and I sent it through ArtsCow because she wouldn't pay the price of the place I typically go through... and had the final product sent to her. I was nervous because I didn't hear anything and finally asked like 3 months later and it had just arrived that week!