Target.com

[digideb]

SUCKS! I LOVE Target, but I will never order online again! I placed an order yesterday & my total was $16.03, my confirmation email says my total is $20.31, then my order summary on my shipment email $28.31. So, I check my credit card statement online, & there are 4 charges from them! So, I call customer service & they are NO help & giving me such a hard time & telling me that I'm making up these amounts just to get my money back! Ugh! Sorry, I needed to vent! Anyone else have problems with them?

[LenaGardner]

Originally Posted by digideb

SUCKS! I LOVE Target, but I will never order online again! I placed an order yesterday & my total was $16.03, my confirmation email says my total is $20.31, then my order summary on my shipment email $28.31. So, I check my credit card statement online, & there are 4 charges from them! So, I call customer service & they are NO help & giving me such a hard time & telling me that I'm making up these amounts just to get my money back! Ugh! Sorry, I needed to vent! Anyone else have problems with them?

That is RIDICULOUS! I hope you get it fixed AND give them a piece of your mind. That is inexcusable.

[digideb]

Well, after being on hold for a supervisor for an HOUR, I ended up hanging up on them! Totally wasting my minutes! But, when the order comes in, I'll just end up taking it back to the store & getting my money back! & the dude that tried to transfer me...yeah, he heard it!

[ColleenSwerb]

I'd call back and immediately ask to speak to a supervisor. If you wait, there's no guarantee they'll be able to do anything in the store.
Write down the name of the first person you speak to, and the name of the supervisor you're waiting to speak to, if possible. If they make you wait too long again, repeat teh process and say "I just spoke to "blank" who tried to transfer me to "blank" and left me waiting on hold entirely too long. Who else can I speak to about this problem, because I'm extremely unsatisfied and if this treatment continues I will no longer be shopping with your company."

My husband does this anytime he as an issue with anything, and it's really helpful. No one wants to lose a customer (well, generally), and once they realize you're not just a push-over, they may be more helpful.

[cardinalskate]

Wow, that's absolutely ridiculous! I hope you get it figured out! Can you take a screenshot of your statement (blacking out everything else) and show them? I mean, I know they're on the phone, but...that just makes me mad!

[digideb]

Thanks, Col! I will definitely call right back now!
Kim, what an absolute pain!!!
Good idea Kate, I'll have to do that! See if there's anyway I can email directly to that person!

[kim21673]

One of my girlfriends ordered a little kitchen from them a few months ago....it came broken so when she called to get it replaced she got the run around. To make a long story short....a replacement was shipped to CA...we live in IL and she was told that hopefully the people who get this $150+ play kitchen would return it and THEN they would send HER the replacement......her CC was billed a few times for the kitchen too....It was a mess and took almost a month to get it straightened out....she ended up ordering it from somewhere else and returned the broken one to Target.....she DID get her $$$ back but it took more than a month to get it....