so frustrated...really need to vent

[jessica31876]

We went in October to finalize the marker for our son's grave. I specifically asked when planning it because we wanted it to have a photo montage on the marker what the requirements for the photos were. My aunt works there and she told me to bring what I have and we would go through them. So we bring the photos. I ask how much we have to put down in order to get it started because it was a lot of money and I did not want to put so much money out and then have problems with it. You know I figured at the very least the company would make a computer image of the design without full payment . But no it had to be paid in full for them to do anything. So my husband and I pay it in fulland are told it takes 6-8 weeks normally. Iask atound 4 weeks how it is going and I am told it is not done yet and should have the proof to approve anyday. I wait another four weeks and ask again and this time I am told my images were lost and my aunt is taking them to the company personally. It has now been three more weeks and I got a message from my aunt that there is a big problem with image quality. It has been almost thre months. This marker cost more then 7000 dollars. We only had that because of our underinsured motorist coverage. I don't want to seem like a b*tch to my aunt who is handling it because we did get a large discount but I want a fricking marker at the cemetery when we go there to mark my son's grave. It has me really upset because I think they should have discovered this quality issue a long time ago not three months into it. I chose this marker because I wanted something really special for my son and it does not feel like it will ever be done at this rate

It makes me sad because there is just a temporary marker that says M. Knorr. No vase for flowers. No full name or dates or anything. Just a tiny little thing on the ground that says M. Knorr.