Warning about Viovio

[nesser1981]

Originally Posted by Sarah8914

wow! I'm totally surprised by that!!!

I too have emailed back and forth a million times with every order I have with them... to make sure it's right! I have LOVED the lady that I have corresponded with (the same one each time) and this doesn't sound like her wording at ALL! Of course, I'm sure there are many people who email, but wow! they don't want your business apparently? I'm surprised, that's written with very little tact.

I've been dealing with Grace and she was super nice, but this order didn't add a name, just support. Makes me so mad!

I'd go to shutterfly, but the book is 117 pages. They don't do books that big.

[rachaelsscraps]

Originally Posted by nesser1981

I'd go to shutterfly, but the book is 117 pages. They don't do books that big.

I swear my Inkubook... they do books up to 120 pages and their quality is awesome! Only problem is (right now) their largest book is 11"x11" (but their software does automatically resize your layouts when you upload them so you don't have to do it yourself!)

[Nathalie]

Honestly, I would forward that email to the CEO of the company, that is so uncalled for

[Stacey42]

I'd be on the phone to them & getting that email to management. That sounds like a disgruntled employee who doesn't feel like making an effort to do their job. Probably part time holiday help. They should know what their employees are sending out.

[jessica31876]

WoW just wow...Im reading that and I just cannot believe my eyes!! I cannot believe they wrote that. My daughter was in CS and she told me some stories about customers and no matter how mean they were she never was allowed to tell them off (not that you were mean). It is just surprising they did not even try to fix it and to tell you take your business elsewhere...well all I can say is WOW!!

[Sharon Kay]

amazing...well I haven't ever ordered a premade book...and I definitely will stay away from them if I decide to!

I like to put mine in scrapbooks where I can add pages in case I decide to increase the book!

[Sarah8914]

Yes, Grace is the nicest ever. I would totally forward that email to her!! Maybe she could find out who sent it or do something! Crazy. I'm still going to use them because the price and quality, but I can't get over it! It's so rude!

[kscwgirl]

Wow. Just..... wow.

[nesser1981]

Grace emailed me back.

Vanessa, so sorry for the trouble. We do want you as a customer

For order 65725 we can't change the cover because the order has been printed and is drying waiting to be bound.

Also, since I have you -- order 65665 is ok, correct?

But, it sill doesn't excuse the fact that someone was an ass. The sad thing is I'll probably continue to use them because they're the only company that holds up in quality to shutterfly, more pages and so cheap.

[jessica31876]

well that is better then nothing. I do not understand why someone would say they do not want your business before. Only happened to me once and that was with my bank.

[bellbird425]

Originally Posted by Sarah8914

Yes, Grace is the nicest ever. I would totally forward that email to her!! Maybe she could find out who sent it or do something! Crazy. I'm still going to use them because the price and quality, but I can't get over it! It's so rude!

ITA if u have grac's email that u have had positive interactions before, fwd it too her, for her information.

[Sarah8914]

hmm, i'm a little surprised at her response! not trying so hard to win you back! I'm sorry this happened to you vanessa!

[AnnieBananie]

Originally Posted by Sarah8914

hmm, i'm a little surprised at her response! not trying so hard to win you back!

Word.

[ColleenSwerb]

Originally Posted by Sarah8914

hmm, i'm a little surprised at her response! not trying so hard to win you back! I'm sorry this happened to you vanessa!

For real. She should've been bending over backward and saying that it didn't matter if it was drying and waiting to be bound, she would make whatever needed to happen, happen.

What a disappointment.