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Old 11-13-2021, 12:26 PM
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Robin Carlton Robin Carlton is offline
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Default ATTENTION: Paypal Shoppers!

Hey girls!

I just wanted to give you a heads up! Starting last night after the store went live... SOME orders paid via Paypal are telling customers that their order has failed. If this happens to you... please DO NOT place a second order because you will be charged again. I am watching this situation carefully and setting affected orders to processed manually (and issuing refunds to those double charges), but I wanted to let you know here so that you know we're on it.

It's very strange because it isn't every order and happened all of a sudden last night... so I am thinking this is a glitch that will iron itself out shortly, but it's much faster and easier for me to set your order to processed than it is for me to go through and send refunds and cross check everything on duplicated orders. I've posted a note on the checkout page itself, but I thought I'd go ahead and post here to get it in front of more eyes.

Sorry for the inconvenience, but thanks so much for understanding!

R
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  #2  
Old 11-13-2021, 01:38 PM
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The joys of technology!
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  #3  
Old 11-13-2021, 04:39 PM
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Gotta love tech!
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  #4  
Old 11-13-2021, 06:39 PM
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Thanks for the heads up!
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  #5  
Old 11-14-2021, 10:52 AM
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I am so glad to know you are on top of things!
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  #6  
Old 11-14-2021, 08:10 PM
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Thanks for being such a great candy keeper, Robin!
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  #7  
Old 11-14-2021, 10:24 PM
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Thanks for letting us know!
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  #8  
Old 11-15-2021, 03:13 AM
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Romajo Romajo is offline
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It happened to my order as well, but decided to check PayPal before placing a second order. I did send an email to Robin and she handled it great (as always when there's a problem with your order).
Hopefully all is well by now...
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