#1
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Is it just me?...
Is it just me or do any of the rest of you get really bummed out when you send an e-mail to someone and never get an answer? This was an e-mail that I would have liked an answer to, even if it was a negative answer.
I have checked my Spam folder, what seems like, a million times. I wonder if she ever checks hers. Maybe that's where it is and she just never saw it. (insert big sigh)
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#2
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Carla, that makes me crazy when I don't get an answer so I understand your frustration. Especially as you would really really REALLY love an answer. I hope you get a resolution soon. xx
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#3
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Just send it again. Sometimes email gets overlooked due to the amount some people get daily, or sent to spam etc... I'd just send again & hope this time it gets through. I even missed important emails from Robin sometimes
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#4
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Most of my friends don't even try to keep up with their emails. If I really want a response, I try texting first. I do really try to keep up with my inbox, and even then sometimes one will slip through the cracks. I agree with ^^^ just send the email again and see if that's what happened. Good luck!
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#5
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Yes, frustrating. I’m impatient too sadly.
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~Jenn~
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#6
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That can be so frustrating! I start wondering, did it go to spam? Did they read it and just intentionally ignore it? Was it just an accident not to respond?
But I agree, since it is important, trying sending it again. |
#7
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I will tell you right now I am missing so much. I need to change my email because I get so much SPAM that I miss all the emails I DO WANT to see.
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#8
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Thank you all for your responses!
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#9
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If you don't hear back in a few days, maybe try contacting the designer through the forums? I've sometimes seen people make a post asking the designer to PM them, and if the designer misses it usually a CT member or fellow designer will alert them.
I personally have 7 different email addresses that I need to check on a regular/daily basis. (3 work emails for different jobs, 1 grad school, 2 personal, and 1 "bulk mailings" email that I use for things like mailing lists and online orders) I keep up with the work and school emails, but it's impossible to keep up with all 7, especially the higher volume personal ones. If you don't get a response, I wouldn't take it personally and would assume they never saw it.
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#10
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I know how you feel, Carla. I hate it when that happens.
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#11
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I'm the worst about not replying to emails, especially if it requires a second step, like looking up information, or needs to be carefully worded. Lots of times, I write the response in my head but never actually send it and then forget about it. I always plan to do better, but I never actually do.
I hope you get your answer. It is the worst to wait on someone to respond, I know.
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#12
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I second the trying to send a message through the forum just in case...some of my older TOUs have an old email address I can no longer access. I'm always paranoid there are people out there thinking I'm ignoring them o_0
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#13
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If it's something else, please keep these things in mind: designers, just like the SugarBabe team and our store owner and all of our customers, have real lives. They have families, they take vacations, some have 9-5 jobs and designing is their side-hustle, some home-school their kids and design in the evenings. But the bottom line is that they're human and they're all wearing many hats and spinning many plates at once. If your email didn't get a response, don't allow your internal voice to tell you a self-defeating story and automatically assume you're being ignored. Instead, give that designer some grace and let your mental story be that they must have a lot going on and your email must have slipped through the cracks. Maybe you sent their email while they're on vacation. Maybe they're ill. Maybe it's one of a dozen different things that has nothing to do with you personally. So be patient and grant them grace by giving them another chance and send another message. Just a thought! |
#14
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I am horrible about checking my email. I get hundreds a day at work that I have to look at, so by the end of the day, I am done with emails. I am also not a person who always has her phone in her hand and don't plan to become one. I missed so many emails and fb posts from Robin this past week, I know she had to have been shaking her head. lol
I agree with Angie, send it again. Every designer at SSD loves and appreciates our customers, so I can't imagine anyone ignoring you on purpose.
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#15
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Ditto on sending again or reaching out on forum. I have 1000s of unread emails in about 5 different email accounts. I can't keep up! LOL
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#16
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Carla, definitely email again lovely. I hope it gets sorted out for you real soon. xo
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#17
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That could make me mad, too. Checked twice my e-mail but nothing. I always check the spam folder too, but sometimes it may incidentally happens to delete an e-mail before read it thinking it's one of these spam things. It looks like that's important for you so I would try another way to reach the designer if you don't have response yet.
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#18
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Carla, always resend an email or try a PM in the store or on FB. As everyone above said, things get lost, accidentally deleted, etc. I have one of my email addresses as a designer that forwards to my daily address, but sometimes things land in its spam and I never know they were sent.
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#19
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Anyways, if it’s important to hear back there’s nothing wrong with trying to reach out again. These days email gets absolutely buried. It’s almost not an ideal form of communication anymore. |
#20
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Hey Carla,
If it's important to you, feel free to reach out to me and I can try to bridge any gaps in communication. Like the girls have said, it's NEVER our intention to ignore any of our customers, but emails do occasionally slip through the cracks. I think we're all guilty of it at one time or another. I know I have read an email on my way out the door, thought "I'll reply to that as soon as I'm back" and then life consumes my brain and suddenly it's 3 days later and as I'm reviewing my inbox, I end up finding said message again and being embarrassed for being so late to reply. It happens and we do our best. If I can help in any way, or if I have missed your message or any one else's, pleasepleaseplease try again. I sincerely want to help our customers in any way I can <3 R
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#21
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#22
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Quote:
Thank you again! It means a lot to me.
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