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#1
01-29-2012, 02:18 PM
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Open or closed?
Is there anyone at Sweet Shoppe right now that can assist me with any problems that I may have regarding my purchase yesterday? The alpha included with one of my kits gave me a message that there was nothing to download, but I got the papers and elements. Are they closed on Sunday? I have sent a message to the admin about this, but have heard nothing back from them.
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#2
01-29-2012, 02:24 PM
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Robin may not be in right now, but to double check. Delete t he alpha folder, reboot, then redownload it from the store. There may have been a hiccup in your connection at some point that corrupted the file.
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#3
01-29-2012, 03:00 PM
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I don't have the alpha folder. It is there for me to download, but there is nothing inside. All that is there is a pair of brackets.....[ ] like that.
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#5
01-29-2012, 04:10 PM
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Ok,. So I'm a little computer illiterate here. I went to my orders history, clicked on the kit I am having problems with, the invoice pops up and I click on download, then it brings up three individual parts to that kit, one being the alpha. I right click on it, but I don't have the option to delete it. Maybe because I have exceeded five clicks? That is a message that appears at the top of that page when I click on that one part of the kit.
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#7
01-29-2012, 04:49 PM
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Do you mean JUST the alpha file? Because if so, I do not have that. I just have a file for the elements and a file for the papers. That is it. I think I will go check my email to see if anyone has got back with me on this issue. Thanks for trying to help me.
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#8
01-29-2012, 05:07 PM
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Ok if you don't have the alpha file on your computer try re-downloading and see if everything is in there this time...unless you don't have the link at all in the store-if you don't I can't help with that...I hope you get it soon!
__________________
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#9
01-29-2012, 05:40 PM
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Yeah it sounds like this is gonna be a Robin issue. If it's telling you that you've exceeded 5 attempts, that could possibly have something to do with it.
Here's the link where you can see Robin's hours. She might catch your email sooner, but this is what you can count on: https://www.sweetshoppedesigns.com/index.php/contact/ In the meantime, we designers can't reset your links for you, but it's possible if you email the designer who's kit it is, she might be able to get you an off-site link for the alpha just so you can have it sooner if you need it. 
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#10
01-29-2012, 05:48 PM
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Sounds like the file is missing from the server/store. I'll look into it and get back to you via email. Was out with the family this afternoon, but I'm home and catching up on emails now
Robin
__________________
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#11
01-29-2012, 06:18 PM
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Quote:
__________________
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#12
01-29-2012, 09:24 PM
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I am uploading the alpha file right now. For some reason it is not on the server anymore. Should be ready in about 10 minutes. Sorry for the problem.
__________________
   
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#13
01-29-2012, 09:27 PM
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Quote:
 
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#14
01-30-2012, 12:28 AM
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I almost never have a problem with purchased kits, but on those rare occasions when I do, the SSD ladies always get the problem fixed as soon as possible.
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#15
01-30-2012, 02:48 PM
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Thanks a lot, girls! I finally got my alpha! I really do like it here at SSD, because everyone is so supportive of one another, no matter what the problem is. Everyone just starts conversation by asking a simple question or telling a story about some life experience that doesn't even relate to digi scrappin', and I think that is so cool. I perceive all of you as close friends that have been friends for a really long time. That's sweeeeet!
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