Site Issues

[snaggletooth75]

OMG i just bought stuff and this is what i get when i click the link to go to the download page

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@sweetshoppedesigns.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

( i didnt do anything to cause the error btw, cause i can download from other sites just finelol)

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.



how irritating, i hope it gets resolved like really fast cause i really would hate to either lose the time limit on my DL links


( ETA~ it seems to be working, i got one kit downloaded so far, but the other pages are still trying to load LOL)

[kristijoy]

Originally Posted by littlekiwi

This is what I am getting when I am in the shop

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@sweetshoppedesigns.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

Some glitch must have happened momentarily..because, I saw that too. But now its OK!

[snaggletooth75]

i got 1 kit dl abd now nothing will load for me

[snaggletooth75]

nope got it again
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@sweetshoppedesigns.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

[amystoffel]

this is the one I am getting too

Originally Posted by snaggletooth75

nope got it again
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@sweetshoppedesigns.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

[neeceebee]

me too! can't get into the shop at all.

[JenTapler]

Be patient girls and keep trying!! I know Robin has been working on some network issues and is trying to come up with solutions! I'm having trouble getting into the shoppe tonight too, but every now and then it will work. I know it's frustrating, but just know that Robin is aware and is just as frustrated as we are!! There might be a lot of traffic right now too that's making it worse??

[snaggletooth75]

LOL i was thinking that too
im like i bet everyone is downloading as soon as they get a page that comes up LOL

Originally Posted by JenTapler

Be patient girls and keep trying!! I know Robin has been working on some network issues and is trying to come up with solutions! I'm having trouble getting into the shoppe tonight too, but every now and then it will work. I know it's frustrating, but just know that Robin is aware and is just as frustrated as we are!! There might be a lot of traffic right now too that's making it worse??

[neeceebee]

it's no problem. i can be patient ... just wanted you to know.

[ZaCola3]

I can't get into the shop either right now...must be a mass issue this time...

[Leontine78]

I hoped I could get in the shop this morning when it's quiet....as you are all asleep (hopefully).....but no....

[adrianka]

Can't get into the shop either. :-(

[Ingridfasquelle]

Can't get into the shop either !

[livelys]

I can get in, but its excruciatingly s-l-o-w, so I'm going to play safe & give Robin & the tech guys a little more time to do what they do & pop back a little later today.

You know its going to be resolved - its just all those new goodies are just calling out to us to to be played with...!

[Chantal Miller]

I can't get in either

[ovaltine]

I can't get in to the shop as well. I manage to get to page 2 on my ipad but no such luck on my computer. I am using Mac & Chrome.

[melrio]

I purchased from the shoppe with no problems but unable to download. I'm getting:

Oops! Internet Explorer could not connect to www.sweetshoppedesigns.com Port 281

also tried Chrome too.

[scrappinsweetie]

i have had no issues with the site until today. i was able to shop and everything but not able to download. like melanie, i get the same error no matter what browser i use.

[MichaelsMomJo]

Well, I got into the shop just fine, I placed my order just fine, but I can't download. Here's what I'm getting (tried multiple files from both kits that I purchased today, so I know it's not just one file with a problem):

Safari can’t open the page “https://www.sweetshoppedesigns.com:2...ion=get” because the server where this page is located isn’t responding.

I'm bummed because I am so drooling over the Japan kit and I have just the PERFECT pictures that I am dying to scrap today. I'm so sorry that you're going through this, Robin! You must be so frustrated.

[SweetMelissa]

Originally Posted by melrio

I purchased from the shoppe with no problems but unable to download. I'm getting:

Oops! Internet Explorer could not connect to www.sweetshoppedesigns.com Port 281

also tried Chrome too.

I'm getting this as well when I try to download the kits I just bought. Just wanted to let you know. Hopefully everything can get fixed soon.

[MichaelsMomJo]

Originally Posted by Robin Carlton

Hey girls,

If any of you are having download and site issues consistently, will you help us out by completing the following test for our tech guy Jason...



Like I said, none of us who are trying to troubleshoot this are having ANY problems whatsoever, so this really has us baffled.

Really appreciate any help or info you can provide on the test above.

Thanks so much!
R

I'm doing the test now. Test 1 is downloading, but it's really slow. It's hovering at anywhere from 140-160 kb/sec. I'll let you know what happens when I try to unzip...

Whole download took a little over 3 minutes. Unzipped just fine to show a file called 93.81_forceware_winxp64_english.exe

[NeverendingJen]

darn it, I was hopign I'd escaped the issues. I can't get to any of my downloads..the download page loads, but none of my downloads will even start. Running Firefox on Win7 32 bit and Firefox on Vista 64 bit and IE on both comps as well. No luck.

[adrianka]

Having the same issues. I think we should all wait until tomorrow and try to download then.

ETA: To help -- I get to the download page with no problem, but when trying to download I get Oops! Google Chrome could not connect to www . sweetshoppedesigns . com:281. I''m using Chrome, which is kind of clear from the message. :-)

[lauren grier]

I just got around the DL issue... I'm pretty sure R is still asleep @ this hour but I shot her off an email. I'm SO sorry there are so many issues in the shoppe right now! hang tight girlies <3

[mariewilcox]

I'm using IE and having the same issues - was able to purchase just fine but can't get to the download page and IE says it can't display the web page I know eventually it will all be worked out

[MommaTrish]

lol I'm not even trying to buy anything. I'll just wait till everything is settled around here first. I spent about an hour just trying to get things into my wishlist.

[ColleenSwerb]

I'm another one who previously had no issues. I got to the store and browsed and purchased fine (and not just from the NR page either), got to all my download pages, but all of them timed out on me when I tried to download.

[emmasmommy]

i had this ^^^ also

[Katie]

just wanted to add that I had problems too. I can see everything fine, and haven't gotten any errors, but I bought several kits Thursday and had to download multiple times before I finally got the files. The ones that didn't work after the first try were downloading way too quickly for the file size, and when I'd unzip, there was nothing there.

[DeepGirl]

I haven't been able to download anything some time now... every download link I click on gives the "The connection was reset" message after quite long loading... I use Firefox.

Marie described it well:
https://www.sweetshoppecommunity.com...9&postcount=11

[lauren grier]

hi girls I have posted a temporary fix here https://www.sweetshoppecommunity.com...337#post800337

thank you so so much for your patience during all these technical issues!! <3

[Robin Carlton]

Hey girls,

Here's a copy of the email that I've sent to everyone who has written this morning about download issues...

Hi there,

In trying to implement a fix for the handful of people who were having trouble, it seems our tech support created a bigger issue for everyone else. If you delete :281 from the URL in the download link you were sent, everything should work fine again.

https://www.sweetshoppedesigns.com:281 needs to be https://www.sweetshoppedesigns.com

We're very sorry for the trouble. Please let me know if you continue to have problems with your downloads and if you need your downloads reset, just let me know the order number and I'll be happy to take care of that for you.

Thanks again for your patience and understanding,

Robin

This issue has now been fixed, but it will be reflected on NEW orders in the shoppe. If the emails you were sent with download links have the :281 in them, you'll need to delete that to get them to work.

Thanks!
Robin

p.s. - yes we know the store isn't opening at all for some reason which is making me want to hit things with a bat, but I have a note off reporting this as well.

[Julie Billingsley]

hugs Robin, I know you are working hard on this!

[adrianka]

The delete :281 doesn't somehow work for me so far. The page keeps loading and loading and doesn't load at all. Will try again later.

[MichaelsMomJo]

Originally Posted by Robin Carlton

Hey girls,

Here's a copy of the email that I've sent to everyone who has written this morning about download issues...



This issue has now been fixed, but it will be reflected on NEW orders in the shoppe. If the emails you were sent with download links have the :281 in them, you'll need to delete that to get them to work.

Thanks!
Robin

p.s. - yes we know the store isn't opening at all for some reason which is making me want to hit things with a bat, but I have a note off reporting this as well.

In lieu of a bat, might I suggest a pair of balled up socks hurled against a wall? Works wonders at relieving frustration.

[BrattyMeg]

try using the whole url to get into the store..I just got in fine
https://www.sweetshoppedesigns.com/sweetshoppe/home.php

[lauren grier]

yep its loading now

[kscwgirl]

Hugs robin!!!

[Robin Carlton]

Yeah store seems to be loading again - yay! Try the fix now chickiebees! Buzz! Buzz! Buzz!

Thanks!
R

[Misty Cato]

Originally Posted by Robin Carlton

Yeah store seems to be loading again - yay! Try the fix now chickiebees! Buzz! Buzz! Buzz!

Thanks!
R

It's still taking 2-3 minutes to get a page to load for me. It never takes that long for me, even on the really busy days.

[Robin Carlton]

...aaaannnd... now it's not. : /

[sigmakap95]

When I click on the download link, nothing comes up except this - and this is new compared to what I got earlier today:

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@sweetshoppedesigns.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

[hollyxann]

I wasn't having any issues previously and even today wasn't til now.

I had a few things in my cart, went to continue shopping and now nothing. Makes me sad.

Keep up the hard frustrating work Robin... **hugs**

I'll try back later. I just don't want to miss on the NR 20%.

[Robin Carlton]

Hey Holly (and anyone else reading),

We'll be extending the NR sale throughout the weekend to make sure you guys don't miss out. In fact, to say thanks for your patience I'm going to do 20% off storewide through Monday at Noon PST. Look for that as soon as the store comes back up.

Thanks again,
R

[calvinawalsh]

Originally Posted by Robin Carlton

Hey Holly (and anyone else reading),

We'll be extending the NR sale throughout the weekend to make sure you guys don't miss out. In fact, to say thanks for your patience I'm going to do 20% off storewide through Monday at Noon PST. Look for that as soon as the store comes back up.

Thanks again,
R

That's wonderful! Looking forward to getting back to shop!

[scrapmonkey]

I actually bought something in the wee hours and then the shoppe stopped working right about the time I completed my transaction. I haven't been able o get back in the store since. But I got my paypal receipt and 2 order receipts, but no download key sent like it normally does. I'm assuming I will be able to download it once the shoppe is "fixed".

So Sorry the site is giving you issues, Robin. Hope things get resolved for you soon without resorting to hitting things with a bat .

[Nevada Jen]

Awww. Thanks. In that case I will just be patient and order later!

[newfiemountiewife]

Thanks Robin for working so hard on the site!!!! I know we all appreciate it!

[heathergw]

knock on wood... it's downloading for me if I go directly to the shoppe using Meg's link and use the download links in my orders history... the only thing that I'm seeing so far is that the uppercase T is corrupt in the alpha of the charity kit. Not sure if I should just contact Misty directly or who... I didn't want to bother Robin because she's working so hard to fix the shop... and I'm not really having shop issues.

[emmasmommy]

thanks for all your hard work robin and gang!