**PLEASE READ** Downloading Issue..Temp FIX

[lauren grier]

Hi Guys :] Our tech dudes and Robin are working hard on fixing the download issues we are all experiencing. We're not sure what is causing all these site problems but I want to assure you that they are being worked on and we are deeply sorry for any inconvenience and aggravation :]

As a temporary fix (I have tried this and it was successful), when you click your download link- look in the URL bar (the page will time out) you will see :281 in the URL. DELETE this and refresh the page. Your download dialogue box will appear and you will be able to access your files. I tested this earlier, and was able to download and unzip with no problems. If you are still having problems past this PLEASE let us know and we will see right to it to try to help fix the other issues! Thank you <3

[NeverendingJen]

I'm trying it, but now I can't even get my page to get my downloads to load

[MichaelsMomJo]

Originally Posted by NeverendingJen

I'm trying it, but now I can't even get my page to get my downloads to load

This for me too. I can't get into the store at all.

[BrattyMeg]

trying using the whole url to get into the store instead of the shoppe link up top..I'm in just fine
https://www.sweetshoppedesigns.com/sweetshoppe/home.php

[amystoffel]

Me either. I think I will just try to be patient and come back to it tonight!

Originally Posted by NeverendingJen

I'm trying it, but now I can't even get my page to get my downloads to load

[lauren grier]

It should be ok to try again now.. the store just started working again

[nicolelogg]

I just tried getting into the store, and it isn't loading.

[lauren grier]

Apologies.. we have too many threads going on at once ^_^ The store is stalling out again :/ Really not sure what's going on :[

[julifish]

Forums are working fine for me...I just can't downnload my files. The 281 trick is not working. Hope you ladies can figure it out soon. Good luck!

[deepounds]

Just fyi, La . . . I'm able to get into the store and go to my orders history to access my download links. But, those are timing out as well.

Certainly not a complaint - I know Robin & Jason & whoever else are doing their best to get the problem(s) fixed. But since asked us to let you know, that's what I'm doing.

Good luck!!

[adrianka]

Maybe it will be better if we try it tomorrow. I am one of those who can't get to their downloads, but maybe too many people trying it at the same time worsens the state of affairs. I can deffo wait until tomorrow / Monday / later to download, I don't want to add to any issues.

Thanks for all your efforts, Robin and others, I can well imagine there are better ways for you to spend the weekend that with a computer issues. Your work is much appreciated!

[nanienamou]

Yeah, it's not even loading right now for me, so I'll try back tonight or tomorrow.

[mariewilcox]

Ditto what Adrianka said - I can wait several days before I try again - it's not like I don't have other kits to scrap with!

Your efforts are definitely appreciated!

[KateD]

Woohoo! My purchase from earlier just downloaded!!

[lauren grier]

woo :]

[Valgal]

Mine just went through w/o the temp fix, yay!!!

[*Celeste*]

i get the time out and if i hit the back button and try it again it allows me to save.
i worked from the email that i was sent.

[adrianka]

My files started downloading the normal way, too. Yay!

Thanks to everybody involved in finding the solution.

[DeepGirl]

Just finished my download... even at much less speed... but done!