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#1
06-03-2025, 11:28 PM
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Customer Service Question
Does anyone know if there are delays to CS timelines at the moment? I am pretty sure I sent a message over the weekend (not that I expected to hear over the weekend) but haven't heard anything yet
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#2
Yesterday, 04:19 AM
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Hi Jennifer. Sorry for the delay you are experiencing.
I have PMed Robin regarding this. I think she will get back to you soon.  Thank you so much in advance for being patience.
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#3
Yesterday, 06:27 AM
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No problem, I wasn't sure if the message had even gone through because I was having Internet issues at the time. There's absolutely no rush on it
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#4
Yesterday, 11:33 AM
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Hey Jennifer!
I replied back to you on the 31st just a few hours after you emailed me. I'm guessing it went into your spam folder   This is you right? I swear I switched to gmail for CS because deliverability was so much better, but now it seems like the @sweetshoppedesigns.com emails are going through better. Gonna try forwarding to you now to see if it comes through to you. I ALWAYS try to reply to CS emails within a couple of hours, so if you haven't heard back from me, definitely poke me again or check your spam / promo folder because it might be there. So sorry you didn't get my reply! R
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#5
Yesterday, 11:43 AM
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Didn't see your reply here but mystery solved. Yep, it was sitting in my spam all along!
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#6
Yesterday, 08:45 PM
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Glad you had it sorted, Jennifer
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