I'm about to cry...

[hosanhelwa]

So last night, I thought I was being very productive by trying to tag my SSD kits stored on my external hard drive... Figured I'd do little by little, but was trying to tag all papers by color, elements to bow or button or whatever...

And then today, when I go back, not only are the tags not searchable, but the files themselves appear to have become corrupt!! Unless anyone has a bright idea to recover them, I've lost about 10 kits...So much for trying to get organized!

Edit: I have a macbook pro with OS X 10.9.5, and a Western Digital MyBook Essential

[SeattleSheri]

Sorry that happened to you Here is the store policy, you maybe able to request a new download keys if they are recent purchases from SSD. I would also check out the WD website to see if they have any troubleshooting recommendations.

My computer / external hard drive has failed, and I have lost everything! Can you reset all of my past orders?
At the Sweet Shoppe we understand that occasionally technical difficulties may make your digital files inaccessible and we want to help whenever possible. After the initial 5 day window to download your files, orders will be reset upon request only, once per customer. We do not reset orders older than 90 days old, and very large reset requests may be subject to a small convenience fee. Use our contact page to send an email to Order Resets, and include your order number to expedite your request. Please allow up to 72 hours for order reset requests to be processed.

[hosanhelwa]

Unfortunately, with the exception of 1 or 2 kits, they are all older than 90 days old... I'm so angry at myself right now for not checking everything was ok before moving on from kit 1 to kit 2... to 10!

[Valgal]

OMG. There HAS to be some kind of solution to this.

[Saar]

Oh that's horrible. I hope you'll be able to recover the things you've lost. I'll cross my fingers for you.

[fifilur]

Oh, no! Do you have any online backup that saves previous versions? Hoping you'll find a solution!

[eve11ne]

oh my! i hope you could find a solution, i'd be super upset if not

[rach3975]

Oh, no! What a reward for being organized and productive. I hope Sandy's suggestion works for you.

[BrattyMeg]

if any of your lost kits were mine email me your invoice and I'll replace them for you

wdmeg1 at gmail.com

[ttt83]

I hope you can get your files back somehow. That hurts!!! :-(

[jk703]

Oh boy. Do you use Time Machine on your computer or External? That might be able to bring it back to the state it was before, depending on your last run.

Good Luck! So sorry!

[crystalbella77]

oh no! That is such a bummer! I hope you can get them back!!!! I am no help. I don't have a Mac so sorry!

[hosanhelwa]

Time machine was no help, since I've always had trouble indexing my external hard drive... but as I went back to find my purchase orders, figuring even if it was more than 90 days, the worst they could say is no, the links were still active!!
So excited I'm doing a happy dance at my desk here!! The only one I'm still missing is one I had purchased before the designer moved to this store, but I'm ok with that... Just one more reason to go shopping, I guess!

[ChristineF]

I'm so happy for you for being able to download your kits again. It's so frustrating when something like this happens.

[kelley]

Glad you were able to re-download!!

[crystalbella77]

so glad you were able to get your kits redownloaded! WOOT WOOT!

[Saar]

Glad to read you got most of your kits back!

[fifilur]

What a relief that the links were still active!