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  #1  
Old 10-07-2009, 11:31 PM
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Default I love Leapfrog.
Leapfrog rocks my world right about now. Abby's Leapster2 was in the car when we wrecked. Afterwards, it didn't work and when you shook it, something in there rattled.

We called them and explained the situation. Even though we were out of the warranty period, they had me ship it to them and promised that they would fix it or ship her a brand new one.

Fed Ex delivered a brand new leapster2, the disney princess edition, to her today.

I Leapfrog. LOVE.
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  #2  
Old 10-07-2009, 11:46 PM
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That is wonderful! I am so glad that they did something wonderful!
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  #3  
Old 10-08-2009, 12:46 AM
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It's so nice when companies surprise you and do something special like that.
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Old 10-08-2009, 06:47 AM
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Aww...that was so nice of them to do!
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Old 10-08-2009, 06:49 AM
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That's wonderful! You've got to love great customer service like that.
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  #6  
Old 10-08-2009, 06:54 AM
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They definitely have awesome customer service. L.J.'s CARS one had a problem with the sound not working unless you plugged in headphones and they told me they could replace it but probably not with a CARS one, just a green one.

About a week after I sent it in we received a brand new CARS edition that they found at a Walmart somewhere. I was super impressed.

I bet Abby was thrilled!
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Old 10-08-2009, 07:03 AM
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Oh Sara! I bet Abby was sooo happy! Yay for Leapfrog.
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Old 10-08-2009, 08:27 AM
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WOW... I'm impressed!! My kiddo loves their stuff... it's good to know that they back up their product!
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Old 10-08-2009, 08:31 AM
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That's awesome!!! Got to love awesome customer service!
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Old 10-08-2009, 08:52 AM
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WOW! That's great customer service! I bet Abby is excited to have the princess edition!!!
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  #11  
Old 10-08-2009, 09:02 AM
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Oh man, I LOVE to hear stories of excellent customer service! That is so cool of them!!!
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Old 10-08-2009, 09:50 AM
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She was THRILLED. All I heard last night was that she was a princess now and she was so happy to have her leapster back. She slept with it last night.
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  #13  
Old 10-08-2009, 10:09 AM
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That is awesome! I love great customer service!
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Old 10-08-2009, 10:09 AM
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Aww that is awesome customer service from them!
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Old 10-08-2009, 10:14 AM
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they are pretty amazing! that is soooo neat that they did that!
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Old 10-08-2009, 10:58 AM
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That's awesome!! I'm glad they did that!!
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  #17  
Old 10-08-2009, 11:06 AM
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Gotta love great customer service companies
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