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#1
11-25-2011, 01:17 PM
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How long does it usually take?
I had an error when checking out last night and couldn't complete my order. How long does it usually take for support to answer a "ticket"? How do they contact me - I've been watching my e-mail? I don't want to miss out on the sale prices.
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#2
11-25-2011, 01:26 PM
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Normally Robin is very quickly in answering questions, but I think it might be a very busy time today.
__________________
Hugs, Leontine
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#3
11-25-2011, 01:26 PM
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It usually doesn't take long. They are very good about that. You will get an email.
I got an error last night too but it was before it got to my payment information. So I just resubmitted the order from my cart. It worked that time. And there was only one charge to my paypal. The shoppe is just really busy right now. I promise the team will get to you.
__________________
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#4
11-25-2011, 01:39 PM
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When I got the first error, it said my card didn't go through so I resubmitted and then I got a fraud error on my credit card. I'll try to be more patient. Thanks guys!
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#5
11-25-2011, 09:08 PM
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I still haven't heard anything from the support ticket I submitted or the e-mail I sent to 'sales@sweetshoppedesigns.com'. Anybody else still waiting to hear something about a problem order? I keep reading that people are getting their orders through without a problem. I hope I'm not the only one with issues. By the way, my order numbers are:
11-24-2011 10:49:55 PM #292552 11-24-2011 10:47:30 PM #292535
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#6
11-25-2011, 09:15 PM
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I'd try shooting Robin another email, usually she is pretty quick to respond so she might have missed it.
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#7
11-25-2011, 09:28 PM
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To the sales@sweetshoppe e-mail or is there a different e-mail for Robin?
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#8
11-25-2011, 10:07 PM
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I am waiting for one too!
__________________
    
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#9
11-25-2011, 10:13 PM
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the email for Robin is admin@sweetshoppedesigns.com
 Hope you get fixed up quickly!
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#10
11-25-2011, 11:14 PM
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Hey girls,
Just wanted to let you know that I am working on emails now. The admin section of the shoppe is INCREDIBLY database intensive, so I generally try to stay out of there til nighttime on busy events like this when things have slowed down a bit to lessen the load on the server and to save my sanity. Resetting downloads should not take 5 mins each  In any case, I'll be getting back to everyone in the next hour or so. Thanks for your patience, Robin
__________________
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#11
11-25-2011, 11:36 PM
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thanks Robin. I look forward to your email.
__________________
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#12
11-26-2011, 01:10 PM
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Thank you Robin! I'm doing the happy dance now!!!
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