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#1
12-14-2009, 07:04 PM
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Warning about Viovio
While I love their order quality, I have to post this email to you guys.
I did my SIL's wedding album through them and a gift for her. The gift had the first 2 pages duplicated, it was my fault. No big deal. I ordered my SIL's album and someone took a page out of the book in their production department for no reason. Which totally threw off the order of the pages. When I got that book in the mail the cover was messed up, there was a white I just email them to see if it could be fixed, to see if the corrected book was still able to be fixed. This what they wrote me. Vanessa, The cover you uploaded clearly has intentional white border that you uploaded as part of your cover. The error is that you are guessing about adding a white border so you can use a cute cover template that is unfortunately poorly designed because it offers no bleed for trimming or case folding. There is nothing we can do about this cover as it is exactly what you asked us to print. If you want a full bleed cover you MUST cover the entire page with the images. Reviewing your customer history, you have dozens of emails in correspondence with us with nearly every order. It appears we are not the ideal solution for you and we recommend you find an alternate provider. Sincerely, Viovio Support
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#2
12-14-2009, 07:09 PM
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Wow.
Just. Wow.
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#4
12-14-2009, 07:12 PM
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wow. unbelievable.
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#5
12-14-2009, 07:12 PM
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that's ballsy.
I had terrible CS with the only order I've ever made with them. I will probably however, stick with them, because although it takes a month to print & ship, I am poor and need the cheap alternative without sacrificing quality!
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#6
12-14-2009, 07:13 PM
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o_O
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~~La~~
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#7
12-14-2009, 07:16 PM
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Quote:
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#8
12-14-2009, 07:21 PM
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OMG! I can't believe they said that to you!
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Fairon
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#9
12-14-2009, 07:33 PM
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Holy Moly.
 \I honestly have never even heard of them before and frankly, if I had, after reading this I probably wouldn't be their customer anymore. What poor, poor CS!
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#10
12-14-2009, 07:35 PM
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Wow.
That is frustrating. Shutterfly is having a sale right now on their books. Maybe you can have it redone with them. http://www.shutterfly.com/photo-book...8x8-photo-book
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#11
12-14-2009, 07:36 PM
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Woooooowwwwwwwwwww!!!
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~Colleen~
Re-attempting a creative life after far too long!
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#13
12-14-2009, 07:44 PM
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wow! I'm totally surprised by that!!!
I too have emailed back and forth a million times with every order I have with them... to make sure it's right! I have LOVED the lady that I have corresponded with (the same one each time) and this doesn't sound like her wording at ALL! Of course, I'm sure there are many people who email, but wow! they don't want your business apparently? I'm surprised, that's written with very little tact.
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#14
12-14-2009, 07:48 PM
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Quote:
I'd go to shutterfly, but the book is 117 pages. They don't do books that big.
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#15
12-14-2009, 07:49 PM
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Ummmm. Wow.
I know where I will never be doing business. Sorry you had this experience Vanessa!!
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#16
12-14-2009, 07:57 PM
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What TERRIBLE customer service! They suck!
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#18
12-14-2009, 08:11 PM
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i was actually wanting to know the name of the cheap place again but....nevermind
that sucks
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#19
12-14-2009, 08:33 PM
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Wow... that is really... uncalled for! I'd find out who the top person you can get a hold of and let them know... I'd also check to see if the BBB can help in any way... that is just not right.
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#20
12-14-2009, 08:40 PM
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OMG! That's horrible customer service! If I were you (if you haven't done it yet) I'd post about that on every scrap forum I visit so more people can see them and possibly go elsewhere for service!
I know I won't be using them now!!! Thanks for the info!
__________________
 Creating for Melissa Bennett & Lliella Designs!!  
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#21
12-14-2009, 08:40 PM
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Uhhhhh.... WOW! In 4 years I have never EVER told a customer we didn't want their business - not even the mean ones LOL
 That is AWFUL Vanessa!
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#23
12-14-2009, 08:42 PM
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Quote:
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Creating for Melissa Bennett & Lliella Designs!!
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#25
12-14-2009, 08:53 PM
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I'd be on the phone to them & getting that email to management. That sounds like a disgruntled employee who doesn't feel like making an effort to do their job. Probably part time holiday help. They should know what their employees are sending out.
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#29
12-14-2009, 09:55 PM
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WoW just wow...Im reading that and I just cannot believe my eyes!! I cannot believe they wrote that. My daughter was in CS and she told me some stories about customers and no matter how mean they were she never was allowed to tell them off (not that you were mean). It is just surprising they did not even try to fix it and to tell you take your business elsewhere...well all I can say is WOW!!
__________________
    Dreaming of creating for Cindy Schneider, Studio Flergs & Kristin Cronin-Barrow
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#30
12-14-2009, 10:09 PM
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amazing...well I haven't ever ordered a premade book...and I definitely will stay away from them if I decide to!
I like to put mine in scrapbooks where I can add pages in case I decide to increase the book!
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Thanks!
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#31
12-14-2009, 10:28 PM
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Yes, Grace is the nicest ever. I would totally forward that email to her!! Maybe she could find out who sent it or do something! Crazy. I'm still going to use them because the price and quality, but I can't get over it! It's so rude!
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#33
12-15-2009, 12:12 AM
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Grace emailed me back.
Vanessa, so sorry for the trouble. We do want you as a customer  For order 65725 we can't change the cover because the order has been printed and is drying waiting to be bound. Also, since I have you -- order 65665 is ok, correct? But, it sill doesn't excuse the fact that someone was an ass. The sad thing is I'll probably continue to use them because they're the only company that holds up in quality to shutterfly, more pages and so cheap.
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#34
12-15-2009, 12:21 AM
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well that is better then nothing. I do not understand why someone would say they do not want your business before. Only happened to me once and that was with my bank.
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Dreaming of creating for Cindy Schneider, Studio Flergs & Kristin Cronin-Barrow
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#35
12-15-2009, 12:48 AM
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Hah..I had never heard of them..I come flouncing in thinking
this was gonna be a warning about a TV or something...duh me! At least ya got ahold of someone that is helping you. I think I will definitely be steering clear of them.
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#36
12-15-2009, 10:34 AM
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This still annoys me... I want to send an email and tell them that "I order on average 20-30 photobooks a year and was considering switching to them from Shutterfly... however, the way they treated my friend, Vanessa... I'm not sure their CS meets my expectations." Then send it also out on Twitter to my hubby's 40,000 contacts...
But I won't... unless you want me too... 
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#37
12-15-2009, 11:51 AM
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You're a better woman than me. Just because they were nasty to you- I'd be raising pure heck and calling the better business bureau. I'd let them know that one of their biggest set of customers, digital scrapbookers, will all know what a lovely company they are to deal with. There's just no excuse for being rude to people in a business. Never. Ever. Never. Nada. They don't deserve the pleasure of taking your complaints.
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#38
12-16-2009, 06:30 AM
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Quote:
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[CENTER] Justine
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#40
12-16-2009, 11:35 AM
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Quote:
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Annie
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#41
12-16-2009, 11:47 AM
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Quote:
What a disappointment.
__________________
~Colleen~
Re-attempting a creative life after far too long!
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#42
12-16-2009, 11:54 AM
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talk with your money, ladies! Being pissed and continuing to shop there doesn't help. I say we all get together and boycott, provide the list of names/users participating in the boycott, and estimate our annual photo spend.
I PROMISE that if we find a manager at Viovio to receive it, they will be more than happy to resolve Vanessa's issue.
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#43
12-16-2009, 11:57 AM
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Quote:
Crazy people!
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#44
12-16-2009, 12:37 PM
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i agree!!
add me to that list if you do it Quote:
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#45
12-16-2009, 12:53 PM
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I'm waiting to see how this book looks. I asked them if I could pay extra for a new cover if it was wrong, but they said there was nothing they could do.
I'm done using them. I'll probably go back to shutterfly.
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#46
12-16-2009, 01:00 PM
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I never used them, so I can't boycoot. And I've only ever printed 1 book, through WHCC.
__________________
~Colleen~
Re-attempting a creative life after far too long!
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